Field Tech Analyst

4 weeks ago

Bengaluru, Karnataka, India NTT DATA Services Full time

Req ID:

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Description: Voice Build and Integration Engineer

Roles & Responsibilities:

Enterprises Voice services & devices installation (i.e. – CUCM, Cisco Ip phone, Jabber softphone, ZOOM, voice getaway etc).

Call Centre Voice devices & services installation (i.e. – Avaya, AES, Avaya Ip phone, Avaya Softphone, Avaya getaway etc).

Nice engage voice recording installation and support.

Manage implementation, overseeing build, validation and closure phases for various projects

Plan implementation tasks, including change management and communication

Manage vendor interaction and activities

Validate installed solution against design record

Coordinate testing of installed solution with customer environment.

Coordinate with Vendor (MTNL/BSNL/Airtel/Vi/Tata etc) for new PRI request & issues and link failure.

Monitor day 1 activities and troubleshoot new product deployment

Direct liaison with other development and support teams locally and globally

Work with global teams on global standards and configuration to build "Best In Class" standards

Ability to learn and adapt new technologies for efficient deliverables.

Requirements:

Bachelor's degree from an authorized university.

Experience in managing enterprise-scale voice deployments on a variety of platforms.

Good knowledge of Voice Service & devices like CUCM, CUC, SBC, Cisco Voice getaway, Cisco Call canter setup, Jabber softphone, Zoom phone, Avaya, AES, Avaya Ip phone, Avaya Softphone, Avaya getaway & Nice engage recording platform.

knowledge of ISDN PRI T1/ E1 & and basic voice networking.

Good knowledge of Voice signalling protocol (H.323 , SIP, MGCP, SCCP)

Knowledge of FXO, FXS, PVDM and voice hardware part code.

Basic knowledge of Avaya Communication manger , AES, Nice recording etc.

Basic Knowledge of krone, jumping & caballing.

Ready to work from client location

3-5yrs of exp for this L2 position

Good Communication Skills (Written & Spoken) in English

Basic understanding of ITIL Framework is a must (CHG mgmt., Problem mgmt., incident mgmt.)

Knowledge on ticketing tool preferrable ServiceNow.

Willingness to work in rotational shifts 24*7 environment.

Travel including overnight domestic may be required.

Ability to react to a dynamic environment.

Strong problem-solving skills and analytical approach

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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