Operations Lead

4 weeks ago


Bengaluru, Karnataka, India iimjobs Full time


This is a leadership role responsible for overseeing the strategic direction, day-to-day management of the customer service operations, taking ownership of users' issues and following problems through to resolution.

This position involves managing a team of team leaders/managers, optimizing processes, and implementing strategies to achieve organizational goals. The Ops Lead will collaborate with other departments to ensure seamless customer interactions and deliver the best-in-class user experience

Key Responsibilities:

Team Management:

  • Lead a team of ~50members including service reps, team leaders, SMEs and manager(s)
  • Provide guidance, coaching, and mentorship to foster professional development within the team
  • Establish performance metrics and ensure the targets are met/exceeded

Operational Efficiency:

  • Implement and optimize processes to ensure efficiency and effectiveness.
  • Identify opportunities for automation and technological enhancements to improve overall operations

Quality Assurance:

  • Oversee the development and maintenance of quality assurance programs with Process Excellence Lead
  • Ensure that the highest standards of service quality are consistently met or exceeded
  • Analyse customer interactions to identify areas for improvement

Performance Analysis and Reporting:

  • Analyse performance metrics to identify trends and areas for improvement
  • Prepare and present performance updates, highlighting key performance indicators and recommendations for improvement


  • Bengaluru, Karnataka, India ABB Full time

    HR Operations Team Lead - ELCTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Bengaluru, Karnataka, India Shell Business Operations Full time

    Market Risk: The Market Risk department is a specialized unit in Finance Operations that operates in the Chennai and Manila centers. The team has front line responsibility for risk measurement; deal valuation, exposure reporting and price validation. The department pulls together a range of expert skills that ensure accurate and timely reporting, and allow...

  • Team Lead

    1 month ago


    Bengaluru, Karnataka, India Allstate Insurance Company Full time

    Property Estimate Team Lead: Job Description Job Summary:This job involved leading a team of estimating and pre-fill claims specialists / Property claims processing specialists responsible for property damage assessments from defined peril types / payments and adjuster task support. The teams evaluate the extent of the damage basis images and documentation...


  • Bengaluru, Karnataka, India Alstom Projects India Ltd. Full time

    Apply for Services Operations Solutions Domain Lead, Career Progress Consultants in Bengaluru/ Bangalore for Year of Experience on


  • Bengaluru, Karnataka, India timesjobs Full time

    :ResponsibilitiesMonitor and perform trend analysis; manage the team based on metric-driven outcomesPerform quality checks on sample alerts on a daily basisDocument process deviation and share it with the analysts, team leads, and manager on a weekly basisTrack success metrics and Key Performance IndicatorsParticipate in coaching and training the team...


  • Bengaluru, Karnataka, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's interconnected world, connections matter more now than ever. By bringing together talented individuals, top-tier technology partners, and emerging innovators, we assist our clients in tackling...

  • Manager - Operations

    1 month ago


    Bengaluru, Karnataka, India Allstate Insurance Company Full time

    Property Manager Processing Services: Job Description Job Summary:This job is responsible for managing a team focused on delivering Claims support across Property line of business. Driving strategic priorities focused on enabling the Talent centre to deliver business ouctomes that positively influence the customer experience and claims processing lifecycle....

  • Operations Internship

    3 weeks ago


    Bengaluru, Karnataka, India PawSpace India Full time

    About the internship:Pawspace pet care services bring together the biggest ecosystem of trusted, local, affordable pet care service providers from Bangalore s leading pet-loving community that are vetted and certified to address your pet care needs. We re on a journey to simplify pet parenting by offering all services dedicated to taking care of the lil...


  • Bengaluru, Karnataka, India NES Fircroft Full time

    Greetings from NES Fircroft We have an opportunity with one of our reputed client in India for the position of "Cost Estimating Lead" Position: Cost Estimating Lead Location: Bangalore, India Experience: 10 Years Education: Bachelor's degree in engineering required Duration: 1 year project Looking for a high energy Cost Estimating Individual with proven...


  • Bengaluru, Karnataka, India State Street Full time

    Background:State Street has established a Global Billing Function under Controllership, which is responsible for client billing set up and invoicing across all business lines and geographies globally at State Street. Organizationally, it combines all groups performing these activities globally, and also includes centers residing in State Street Shared...


  • Bengaluru, Karnataka, India Leap Scholar Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Handling internal tickets raised by counselors, addressing issues related to processes, tasks, and technology promptly and efficiently.2. Working closely with business and product stakeholders to understand and prioritize critical business needs, providing insights and...

  • Technical Lead

    2 days ago


    Bengaluru, Karnataka, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...


  • Bengaluru, Karnataka, India State Street Full time

    Job Profile Bangalore Functional Job Title: : Balance Sheet Substantiation – Emerging Lead Reports to : Balance Sheet Substantiation – Manager/Senior Manager Department/ Division : Controllers/Finance Background: Driven by the State Street Beacon initiative, functionalization of corporate functions and re-alignment of the Finance operating model, State...


  • Bengaluru, Karnataka, India ABB Full time

    Project Manager OperationsTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • FX Operations

    2 weeks ago


    Bengaluru, Karnataka, India State Street Full time

    Job Description Who we are looking for We are looking for a candidate with 12+ Years of experience in FX Operations. The position will contain a basic training to carry out activities by working both remotely from home and from office. Why this role is important to us The team you will be joining is a part of State Street Global Markets (SSGM). When owners...

  • FX Operations

    2 weeks ago


    Bengaluru, Karnataka, India State Street Full time

    Job DescriptionWho we are looking forWe are looking for a candidates with 12+ Years of experience in FX Operations. The position will contain a basic training to carry out activities by working both remotely from home and from office.Why this role is important to usThe team you will be joining is a part of State Street Global Markets (SSGM). When owners and...

  • Lead RAM Engineer

    1 week ago


    Bengaluru, Karnataka, India Alstom Full time

    Req ID:454985 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than colleagues lead the way to greener and smarter...

  • Process Lead

    2 weeks ago


    Bengaluru, Karnataka, India Labcorp Full time

    Essential Job Duties: Follow applicable departmental standard operating procedures and work intructions Complete required trainings according to required timelines. Manage day-to-day tasks ensuring quality and productivity. Create and modify clinical investigator manuals, requisitions and other relevant materials according to SOW requirements to...


  • Bengaluru, Karnataka, India Cognizant Full time

    Portfolio Delivery Lead (PDL)Qualification:Not ApplicableResponsibility:Brings Client context from close delivery experience, Lead delivery set-up governance & Works closely with EDP and service line delivery team/nOwns delivery management and delivery excellence by leading the design and customer requirements gathering, validation and...

  • IFO Network Lead

    1 month ago


    Bengaluru, Karnataka, India Swiss Re Full time

    You are a strategic thinking, start-up minded individual eager to support the global build and execution of L&H Re's In-Force Optimisation strategic initiative. You will contribute and help to execute on high-priority business initiatives and activities (strategically and operationally), act as trusted partner and challenger to the Head of IFO and her...