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Consultant

2 months ago

Pune, Maharashtra, India timesjobs Full time
Job Title:

Consultant

Job Summary:

Location:

Pune

Project Role:

Consultant

Qualification:

B-Tech

Experience:
4.5-8 Years

Skills:

Network Data

No

of Positions:

1

:

To adhere to quality standards, regulatory requirements and company policies. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases. To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.

To provide support for on call escalations or L3 level support and doing incident and problem management.

Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts, and conducting interviews or participation in hiring drives.