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Senior Process Executive-Voice

3 months ago

Bengaluru, Karnataka, India Cognizant Full time


Job Summary

Contact center analyst - Medical records retrieval

Responsibilities

Job Title: Senior Process Executive - Voice

Job Summary - Senior Process Executive - L&P Graduate (exclusion - BE BTech and MCA) or High School graduate as may be applicable in the Geo.

Individuals in this role need to interact with clients over phone and emails understand & gather information about the request review the available information resolve issues or queries escalate unresolved incidents execute the task accurately with the objective of providing highest level of customer satisfaction within the limits of pre-defined corporate guidelines. Business or Customer.

Claims management - Recording the claim received through emails Fax Excel & Web related work disability claims surveyor document review transcription Investigation Assignments Fraud management Legal documents invoices Appeals Tax compliance Statutory and Legal reporting requirements should also include audit requirement fulfillment. Refer to knowledge updates or repositories to effectively process transactions

For Data Processes -

Review the document received from participant or Annuitant Employer Custodian Insured Owner Insurer to decide In Good Order or Not in Good Order based on the documented procedure (provided by the client).

Analyze available data for underwriters w.r.t mortality accident sickness disability and retirement rates.

Ascertain premium rates required and cash reserves necessary to ensure payment of future benefits.

Process DC or DB transactions.

Shift pm to 03-30 am IST