Field Service Engineer

2 weeks ago

Chennai, Tamil Nadu, India Philips Full time
Job TitleField Service Engineer - MRJob Description

Position Title- Field Service Engineer – MR

Location: Chennai

Job Description:

Delivery:

  • The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
  • The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine
  • The FSE would also provide Demonstration Support for the system in the region
  • The position of a FSE would entail Commissioning and Handing-over of the respective systems projects
  • FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame
  • The FSE would implement FCO

Selling:

  • As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets
  • FSE would coordinate the process of Spare parts Sales with the Customer
  • Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job's purview
  • The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive.

Service Administration

  • The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms
  • The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents
  • The responsibility of collecting Customer Overdue Outstanding would lie with the FSE.

Customer Satisfaction

  • FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate.

Requirements:

  • 4+ years of exp in MR, additional experience in CT & IGT can be consider.
  • Experience in Service, Maintenance and installation

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