MS Engineer
1 month ago
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.Are you ready to take the next step in your career?
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customers/users where the product is highly technical or sophisticated in nature.
What you'll be doing
The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.
Key Roles and Responsibilities:
- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
- Perform necessary checks, apply monitoring tools and respond to alerts
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Assist in analyzing, assigning, and escalating support calls
- Investigate third line support calls assigned and identify the root cause of incidents and problems
- Report and escalate issues to 3rd party vendors if necessary
- Provide onsite technical support to clients and provide field engineering services to clients
- Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
- Proactively identify opportunities for work optimization including opportunities for automation of work
Knowledge, Skills, and Attributes:
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
Academic Qualifications
- Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Required Experience:
- Demonstrated work experience
- Demonstrated experience required in Engineering function within a medium to large ICT organization
- Demonstrated experience of Managed Services
- Demonstrated working knowledge of ITIL processes
- Demonstrated experience working with vendors and/or 3rd parties
Skills Summary
Cisco Routers and Switches, Internet Access, Network Support, Routing Protocols, TroubleshootingWhat will make you a good fit for the role?
Workplace type:
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
- Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
- Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
-
MS Broadcast Operations(3)
1 day ago
Kolkata, West Bengal, India Ericsson Full timeDescription Join our Team About this opportunity: At Ericsson, we currently have an exciting opening for a full-time MS Broadcast Operations role. The applicant will mainly be tasked with collating schedules into a specific database and crafting high-quality programme / series synopses. Additional responsibilities involve editing, sourcing, and...
-
MS Broadcast Operations(3)
22 hours ago
Kolkata, West Bengal, India Ericsson Full timeDescriptionJoin our TeamAbout this opportunity:At Ericsson, we have an exciting opening for a full-time MS Broadcast Operations role. The applicant will mainly collate schedules into a specific database and craft high-quality program/series synopses. Additional responsibilities involve editing, sourcing, and uploading images for usage across Electronic...
-
MS Broadcast Operations(3)
1 day ago
Kolkata, West Bengal, India Ericsson Full timeDescription Join our Team About this opportunity: At Ericsson, we currently have an exciting opening for a full-time MS Broadcast Operations role. The applicant will mainly be tasked with collating schedules into a specific database and crafting high-quality programme / series synopses. Additional responsibilities involve editing, sourcing, and...
-
MS Broadcast Operations(3)
16 hours ago
Kolkata, West Bengal, India Ericsson Full timeDescription Join our Team About this opportunity: At Ericsson, we currently have an exciting opening for a full-time MS Broadcast Operations role. The applicant will mainly be tasked with collating schedules into a specific database and crafting high-quality programme / series synopses. Additional responsibilities involve editing, sourcing, and...
-
MS Dynamics 365 F&O
2 weeks ago
Kolkata, West Bengal, India Cognizant Technology Solutions Full timeTechnical LeadQualification:Science / Engineering GraduateRequisites: Should have experience in supporting D365 F&O Processes covering product, customer, inventory and order orchestration. Troubleshoot Warehousing and Supply chain ERP User issues by working directly with the ERP support team, the local IT Team and Microsoft support as necessary to resolve...
-
MS Dynamics 365 F&O
2 months ago
Kolkata, West Bengal, India Cognizant Technology Solutions Full timeTechnical LeadQualification:Science / Engineering GraduateRequisites: Should have experience in supporting D365 F&O Processes covering product, customer, inventory and order orchestration. Troubleshoot Warehousing and Supply chain ERP User issues by working directly with the ERP support team, the local IT Team and Microsoft support as necessary to resolve...
-
Sales Engineer
18 hours ago
Kolkata, West Bengal, India White Force Full timeJob Description: Experience : 10-15 Years Experience (Water Industry / Industrial Marketing –Like Sales of Pump / Blower/ Industrial Prod./ Generators / Elevators etc)Education : BE / Btech / Diploma in Mechanical / Chemical / Electrical / Any Graduate with sales experience Location : Kolkata Roles & Responsibilities Identifies current and future...
-
Senior Backend Engineer
17 hours ago
Kolkata, West Bengal, India OrangeShark Full timeRole : Senior Backend Engineer Exp : 4 to 5 Years Skill Set : Java, Spring Boot, Angular, HTML, CSS, JavaScript, Bootstrap, AWS/Azure. - 4-5 years of experience in leading Software Engineering/Development projects Strong knowledge and handson experience of Java, Spring Boot backend technology with knowledge and exposure to frontend technology Angular is a...
-
Site Reliability Engineer
23 hours ago
Kolkata, West Bengal, India Tech Mahindra Full timeMandatory Skills:A formal qualification (a bachelor's degree or equivalent) in Software Engineering, Computer Science or Information TechnologyAt least 2 years of working experience with Enterprise-grade softwareBasic desktop user IT skills (Excel, MS office etc.)Basic understanding of ITSM or ITIL (Service Now, Jira, incident, problem, change...
-
Site Reliability Engineer
20 hours ago
Kolkata, West Bengal, India Tech Mahindra Full timeMandatory Skills : A formal qualification ( a bachelor's degree or equivalent) in Software Engineering, Computer Science or Information Technology At least 2 years of working experience with Enterprise-grade software Basic desktop user IT skills (Excel, MS office etc.[As a user]) Basic understanding of ITSM or ITIL (Service Now, Jira, incident, problem,...
-
Senior Backend Engineer
2 months ago
Kolkata, West Bengal, India OrangeShark Full timeRole : Senior Backend Engineer Exp : 4 to 5 YearsSkill Set : Java, Spring Boot, Angular, HTML, CSS, JavaScript, Bootstrap, AWS/Azure.- 4-5 years of experience in leading Software Engineering/Development projects- Strong knowledge and hands-on experience of Java, Spring Boot backend technology with knowledge and exposure to frontend technology Angular is a...
-
Senior Backend Engineer
2 weeks ago
Kolkata, West Bengal, India OrangeShark Full timeRole : Senior Backend Engineer Exp : 4 to 5 YearsSkill Set : Java, Spring Boot, Angular, HTML, CSS, JavaScript, Bootstrap, AWS/Azure.- 4-5 years of experience in leading Software Engineering/Development projects- Strong knowledge and hands-on experience of Java, Spring Boot backend technology with knowledge and exposure to frontend technology Angular is a...
-
PLC Programmer
16 hours ago
Kolkata, West Bengal, India Logix Time Automation Full timeRole DescriptionQualifications:Diploma's or Bachelor's degree in Electrical Engineering, Instrumentation Engineering or related fields.Knowledge of MS Office tools (MS Excel, MS PPT, MS Word).Advanced knowledge of Electrical engineering.Advanced knowledge of Analog/Digital electronics and power electronics.Basic knowledge of Instrumentation.Hands-on...
-
Senior Database Engineer
18 hours ago
Kolkata, West Bengal, India TEOCO Software Full timeJob Description : Senior Database Engineer will be responsible for the logical design and physical implementation of the database for various projects and products.At a high level, duties will include : Consult with internal and external organizations and clients to analyze and understand the product vision, objectives, success criteria, requirements, and...
-
Full Stack Engineer
24 hours ago
Kolkata, West Bengal, India ICRA Analytics Ltd Full timeLocation:Kolkata Education: Minimum bachelor's degree in computer science or related experience, master's degree is a plusQualification: 5+ years of software development experience in a highly regulated environment, such as financial services. Working with Java based frameworks, including JPA, Spring Boot, Spring Batch and Spring framework. Working with...
-
Full Stack Engineer
20 hours ago
Kolkata, West Bengal, India Icra Analytics Ltd Full timeLocation:Kolkata Education: Minimum bachelor's degree in computer science or related experience, master's degree is a plus.Qualification: 5+ years of software development experience in a highly regulated environment, such as financial services. Working with Java based frameworks, including JPA, Spring Boot, Spring Batch and Spring framework. Working with...
-
Assistant Manager Design
20 hours ago
Kolkata, West Bengal, India Tekno Valves Full timeOVERVIEWAn opportunity for an engineer with managerial skill, in the Design & Development of Gas Cylinder Valves exported to 65+ countries, with the scope of becoming a technical expert.EDUCATIONAL QUALIFICATIONS Bachelor in Mechanical Engineering COMPETENCY - Minimum 5 years working experience in mechanical design & development- Managing activities related...
-
Full Stack Engineer
1 day ago
Kolkata, West Bengal, India Crises Control Full timeKey Responsibilities:Design, develop, and deploy web applications using PHP, C#, SQL, CSS, jQuery, and other programming languages and technologies as needed.Implement and maintain APIs to facilitate data exchange between various systems and services.Optimize applications for maximum speed and scalability.Perform code reviews and write unit tests to ensure...
-
Full Stack Engineer
20 hours ago
Kolkata, West Bengal, India Crises Control Full timeKey Responsibilities: Design, develop, and deploy web applications using PHP, C#, SQL, CSS, j Query, and other programming languages and technologies as needed.Implement and maintain APIs to facilitate data exchange between various systems and services.Optimize applications for maximum speed and scalability.Perform code reviews and write unit tests to ensure...
-
Quality Engineer
17 hours ago
Kolkata, West Bengal, India Corporate Resources Full timeJob DescriptionFull proficiency in local language. Proficiency in English.B. E / BTech in Mechanical field from reputed college or university with first class.Minimum 4 + years of experience in quality assurance and/or in the Automotive / manufacturing / production industry.Knowledge of automotive specifications and standards ISO TS 16949, PPAP, APQP, PDCA,...