Deputy Team Lead
3 weeks ago
Educational Qualification :
B.Com or M.Com or CA or MBA or ICWA
Relevant Experience :
- Good working knowledge of US Accounting, taxation, Accounts Receivable and Accounts Payable processes.
- Should have atleast 3 years' experience in KPO/ BPO or Process Industry
Job Role & Responsibilities :
- Managing Client Portfolio and leading Account Managers team for execution of Client Engagement
- Ensuring that team is performing with desired accuracy levels Monthly closing of books of accounts
- Monthly analysis of BS and P and L Statement
- Designing Management Reports for clients and training team on execution
- Managing client communication and satisfaction Handling client escalations
- Develop staff by managing performance, setting goals, providing ongoing training, and maintaining strong employee relationships.
- Periodic review meetings with management
Candidate Specifications :
- Fluent written and verbal English communication is a must
- Ability and willingness to handle multiple clients.
- Prior experience of handling team of 5 or more staff members.
- Good hands on MS Office and different Accounting Software
- QuickBooks
- Good knowledge of various US Processes and handle transition and work on process improvements.
- Prior experience of creating and implementing SOPs.
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