Senior Process Executive-Voice

4 weeks ago


Gurgaon, Haryana, India Cognizant Full time

Online Specialist - Adv

Qualification:

Graduate (exclusion:

BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Responsibility:

Stakeholder/Business Management:

  • • Administering and helping to manage Client's Product support for the customers who call/chat or email in the support center.
  • • Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
  • • Client products to the customer (Analytics, YouTube etc).
  • • Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
  • • Create and manage Risk and mitigation plan based on discussion with project stake holders.
  • • They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
  • • Report to the manager on performance status and any escalations.

Web:

Design and develop internet / intranet web pages I the prescribed format adhering to client requirements within agreed TAT

Design:

Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy

Customer Relationship Management:

  • • Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
  • People/Team.
  • • Contribute to and participate proactively in knowledge sharing sessions.
  • • Participate and contribute to organizational activities.

Must Have Skills

  • Speaking English

Good To Have Skills

  • After Sales & Service (Tech)

  • Voice Process

    1 week ago


    Gurgaon, Haryana, India STARMED Full time

    Urgent hiring for female staff for voice ProcessSalary 20kFull time 8 hoursGeneral shift 10 to 6.Salary: From ₹18,000.00 per monthAbility to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)Experience:- total work: 1 year (preferred)Speak with the employer


  • Gurgaon, Haryana, India T&N Business Services Full time

    We are looking for some passionate international voice process candidates and job details are mentioned below:Job Details:Client: BPOExperience required: Fresher to 2 yrsLocation: GurugramMode of work: WFOQualification required: Graduates\ Under GraduatesSkills required:Excellent communication skillsShift Timing: Rotational shiftsHandle Technical Support...

  • Adobe Voice Process

    1 week ago


    Gurgaon, Haryana, India Requirement India Full time

    **Hiring is open for Adobe Voice Process Technical Support (Technical Voice Process) for Gurgaon location****NOTE: CANDIDATES FROM GURGAON & DELHI CAN APPLY (IMMEDIATE JOINING FROM OFFICE)****Profile: Technical Support; Technical Voice Process**Roles & Responsibilities It is a technical support profile for Adobe products where in you will be responsible to...

  • Voice Process

    1 week ago


    Gurgaon, Haryana, India Hemocean outsourcing Full time

    Qualifications and Skills Experience in BPO or call center is a plus Good communication and interpersonal skills Ability to handle voicebased processes effectively Familiarity with CCE and voice process terminology Experience in calling or cold callingRoles and Responsibilities Handle incoming and outgoing calls professionally Perform voicebased processes...


  • Gurgaon, Haryana, India T&N Business Services Full time

    We are looking for some passionate international voice process candidates and job details are mentioned below:Job Details:Client:BPOExperience required: Fresher to 2 yrsLocation: GurugramMode of work:WFOQualification required: Graduates/ Under GraduatesSkills required: Excellent communication skillsShift Timing: Rotational shifts Handle Technical Support...


  • Gurgaon, Haryana, India Outpace Consulting Services Full time

    Hiring for Leading ITES CompanyOpportunity to work for Gurgaon For Customer Support Process : VoiceKey Points:Job Description & Specifications:1 : Graduate2 : UG can not apply7 : The Process Is VOICE/NON VOICE9**: Salary Range : LPA10 : 5 Days Working11: Cabs AvailableNote: Though We Try and Answer The Calls Immediately, but Due to Heavy Call Flow The Above...


  • Gurgaon, Haryana, India AJ Full time

    I have required excellent communication skills in EnglishOutbound Voice processIt's Cred Process (recovery process)Salary: Up to ₹35,000.00 per monthBenefits: Provident FundSchedule: Day shiftSupplemental pay types: Performance bonusAbility to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work...


  • Gurgaon, Haryana, India T&N Business Services Pvt Ltd Full time

    International Voice ProcessCTC : UPTO 4.2LPALocation : GurgaonExp Req: Min 1 yr of exp.Working Days: 5 (Rotational Shift)Role & Responsibilities: It is a blended process of voice, chat, and through the web, and agents are required to provide resolution through this medium. To get positive reviews from customers. Be able to achieve sales targets for...


  • Gurgaon, Haryana, India 2COMs Full time

    BMW:CL11:VERSANT 62 AND ABOVE, 4 lpa, 5 days working, 24*7, dealing with service to related to bmw cars and any service related to services for bmwCL 10: Grads, 1 years versant 65 and above, upto 6 lacs,Nestle: social media, 1 year, influencers and social media, voice and non voice, grads and ug, 5 positions to closed in month only, 4.20 lpa, 24*7, cyber...


  • Gurgaon, Haryana, India Cubnet Services Full time

    Customer Support Executive - (Inbound)US Voice ProcessLocation - GurgaonDepending on skill set and experience process will be alignedLogistic company just like movers and packers in indiaNeed to provide customer support the sameSalary - 23.5K - 25K in hand + Incentives Rotational shifts- *Work from office*- *Both sides cab facilities & one time meal*-...


  • Gurgaon, Haryana, India Workforce Solution Full time

    HiPlease find below the JD for OUTBOUND VOICE Process:Process- *Truckx**OUTBOUND VOICE PROCESS5 days working2 off ( Saturday and Sunday fixed off)6 MONTHS EXPERIENCE REQUIRED IN SALES (International sales will add and advantage)Salary for FresherInhand - 17.6k + 2variables +3500k quaterly bonus + ESIC (21 CTC)Salary for experienceInhand - 21k + 2k Variables...


  • Gurgaon, Haryana, India Pourbrain Tech Private Limited Full time

    Process - *Truckx**OUTBOUND VOICE PROCESS5 days working2 off ( Saturday and Sunday fixed off)6 MONTHS OB EXPERIENCE REQUIRED IN SALES (International sales will be an added advantage)Salary for experienceInhand - 21k + 2k Variables (23 CTC)Excellent English communication*Log in 9 hoursShift Rotational US shiftBoth side cabsFixed Sat Sun offWork from...

  • non voice process

    1 week ago


    Gurgaon, Haryana, India TechPoppy Full time

    NON VOICE PROCESSHotel and travel processLocation: GurugramSalary: 14k -25k +incentiveShift:Day ShiftDays:6 days workingWeek off:SundayLanguage:EnglishExcellent IncentiveEmployment Type:Full Time, PermanentRole Category:Tele sales executiveEducation:UG Any GraduateKey SkillsGood communication skills English

  • Voice Sd

    1 week ago


    Gurgaon, Haryana, India Saksoft Full time

    Designation :Consultant / Senior Consultant**Job Description: Role: Scheduling and coordination of Geographical number Porting's for Voice products Handling big projects in coordination with the various stakeholders already mentioned. Creation of switch files after validating the information & running the same as per PORTING schedule....

  • Voice Sd

    1 week ago


    Gurgaon, Haryana, India Saksoft Full time

    Designation :Consultant / Senior/ Lead Consultant**Job Description: Role: Scheduling and coordination of Geographical number Porting's for Voice products Handling big projects in coordination with the various stakeholders already mentioned. Creation of switch files after validating the information & running the same as per PORTING schedule....

  • Process Executive

    1 month ago


    Gurgaon, Haryana, India Cognizant Full time

    Sr. Process Executive - Tech SupportQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management:• They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer...


  • Gurgaon, Haryana, India Digi Upaay Solutions Pvt. Ltd Full time

    Position Name: Customer Service AgentExperience: 1 YearLanguage: German & EnglishRequirement: Mandatory Fluent German Language Mandatory Fluent English Language International Calling experience. Quick and attentive speaking with the clients. Convincing skills/International Tele marketing skills. Customer Interaction / RelationshipMode: Work From...


  • Gurgaon, Haryana, India Outsourcing hemocean Full time

    Excellent commas in both English and Hindi, No MTI or RTI, grammatical or pronunciation errorsUG and Graduate from any fieldFresher and Experienced both can apply₹ 19000 CTC - Additional bonanza of INR 2000 basis performanceVoice ProcessSalary: ₹9, ₹15,600.00 per monthSchedule: Day shiftAbility to commute/relocate: Gurgaon, Haryana: Reliably commute or...


  • Gurgaon, Haryana, India Cubnet Services Full time

    Process- WALMART VOICE PROCESS( US PROCESS)>Excellent communication skills ( NO AVERAGE COMMS.)- Graduate - experienced (min 6 months international BPO exp):- 5 days shift:- Rotational Shift & both side cabs**Salary Per month in hand + Incentives**PerksBoth side cabsAmazing work cultureHuge incentive opportunitiesHuge career growth opportunities>Work from...


  • Gurgaon, Haryana, India Turiyam Consultancy Full time

    Designation Voice Coach for International ProcessWork location - Gurgaon (Work from office) Should have atleast 1 year experience in Soft skills/Voice & Accent training Minimum 1 year experience in BPO industry Must have excellent communication skills in English Graduation mandatory Should be willing to work in 24/7 set up Should be available for immediate...