Technical Account Manager

1 month ago

Mumbai, Maharashtra, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems.

Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.

Establishes and maintains lines of communication with design engineering and software development on design, reliability, and maintenance issues.

Ensures that engineers are current with the latest upgrades and/or new releases.

May be involved in customer installation and training programs.

Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

What you'll be doing

Experience: 10+ years of experience in Security domain

Skill:

  • Strong knowledge in Firewall, Load Balancer, common security issues including, malware, viruses, ransomware, and host intrusion
  • Good knowledge of network, DAM (Imperva), WAF
  • Awareness about anti malware solution Opswat

Certification: CISSP/CISM/CISA

Responsibilities

  • Responsible for overall management of Network-Security and DAM solution
  • Maintain and improve mechanisms for risk assessment through the solution and disseminate feedback to other internal security team
  • Service Improvement Plans & Problem Management Meeting scheduling with OEMs
  • Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable
  • Adhere to all policies and procedures of client
  • Maintain effective liaison, support and assistance between other security teams of the client
  • Assess effectiveness of infrastructure security controls
  • Contribute to the future state of the information security strategy
  • Works independently applying in-depth knowledge of multiple Information Security technologies mentioned in skill requirement
  • Have a technical consulting background and experience driving programs via communicating and influencing internal stakeholders, external customers, partners, system owners, and/or technology partners
  • Must have a strong understanding of security/cyber principles and associated technology risk management

Skills Summary

Cloud Technology, Communication, Continual Service Improvement (CSI), Customer Centric Solutions, People Management, Service Delivery, Service Level Agreement (SLA), Service Operations Management

What will make you a good fit for the role?

Remote Type

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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