Sr Microsoft Engineer

3 weeks ago

Hyderabad, Telangana, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

Provides support to customers/users where the product is highly technical or sophisticated in nature.

Working at NTT

The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.

Key Roles and Responsibilities:

  • Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
  • Perform necessary checks, apply monitoring tools and respond to alerts
  • Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
  • Assist in analyzing, assigning, and escalating support calls
  • Investigate third line support calls assigned and identify the root cause of incidents and problems
  • Report and escalate issues to 3rd party vendors if necessary
  • Provide onsite technical support to clients and provide field engineering services to clients
  • Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
  • Proactively identify opportunities for work optimization including opportunities for automation of work


Knowledge, Skills, and Attributes:

  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey


Academic Qualifications

  • Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)


Required Experience:

  • Demonstrated work experience
  • Demonstrated experience required in Engineering function within a medium to large ICT organization
  • Demonstrated experience of Managed Services
  • Demonstrated working knowledge of ITIL processes
  • Demonstrated experience working with vendors and/or 3rd parties

What will make you a good fit for the role?

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

  • Sr Program Manager

    2 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    Overview As Microsoft forges ahead in its mission to enable every organization and every person on this planet to do more, we are looking for a Principal Product Manager to join the Enterprise Commerce team within the Cloud + AI, Commerce + Ecosystem (C+E) division. The Enterprise Commerce team in C+E is responsible for building and delivering the...

  • Sr. Site Reliability Engineer

    2 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    OverviewAre you interested in working for one of the most exciting products at Microsoft, passionate about exceeding customer expectations and advancing Microsoft's cloud first strategy? Are you interested in a start-up like the environment, passionate about cloud computing technology and driving growth in one of Microsoft's core businesses? If so, then look...

  • Software Engineer

    2 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    We are looking to hire a Software engineer in the OneNote iOS team. In OneNote iOS (iPhone and iPad), we are working to build a fast, modern, mobile-first note-taking experience for our users and use AI-assisted contextual capture and semantic recall experiences to solve the basic human need of remembering. We are also working to provide this experience...

  • Senior UX Engineer

    2 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    Overview OneDrive and SharePoint products deliver innovative and delightful experiences for personal and business users across devices and platforms. We empower people to create, share, and manage their content in the cloud, and collaborate seamlessly with others. We also work closely with other teams across Microsoft, such as Office, Teams, Windows,...

  • Software Engineering IC3

    2 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    Overview Microsoft's Cloud business is experiencing explosive growth, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth. Our mission is to deliver the world's computer with an industry-leading supply chain. CSCP is responsible for strategic sourcing, customer demand forecasting, capacity...

  • Software Engineering IC3

    2 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    OverviewMicrosoft's Cloud business is experiencing explosive growth, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth. Our mission is to deliver the world's computer with an industry-leading supply chain. CSCP is responsible for strategic sourcing, customer demand forecasting, capacity...

  • Sr Product Mgr

    2 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    Overview Does pioneering new and innovative ways to reimagine and transform end-user productivity across the breadth and depth of Microsoft's global workforce sound exciting to you? Are you passionate about the future of work, driving innovation and showcasing an employee experience blueprint that inspires customers and partners to navigate their digital...

  • Sr Product Manager

    2 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    Overview We, the OneNote team are building the next generation note-taking experiences on Mobile as well as on Web, two of the fastest growing platforms. Our mission is to empower people to Remember, Think, and Organize Better so they can Achieve More with the least effort. We work on AI-assisted contextual capture, recall and organization of notes...

  • Datacenter Engineering Senior Mechanical Engineer – Hyderabad

    2 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    Overview : Microsoft Cloud Operations and Innovation (CO&I) is the team behind the cloud. Within CO&I, the Datacenter Engineering (DCE) team is responsible for delivering core datacenter infrastructure for Microsoft's cloud business. The Microsoft portfolio consists of complex, multi-disciplinary, large scale, multi-year datacenter construction...

  • Software Engineer

    2 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    Overview The Business Applications Platform is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Microsoft Flow, PowerApps, Azure App Service, Power BI and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications, and this organization is at the...

  • Service Engineering

    2 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    Overview Does pioneering new and innovative ways to reimagine and transform end-user productivity across the breadth and depth of Microsoft's global workforce sound exciting to you? Are you passionate about the future of work, driving innovation and showcasing an employee experience blueprint that inspires customers and partners to navigate their...

  • Sr. Business Analyst

    2 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    OverviewMicrosoft's Cloud business is experiencing explosive growth, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth. Our mission is to deliver the world's computer with an industry-leading supply chain. CSCP is responsible for strategic sourcing, customer demand forecasting, capacity...

  • Sr. Business Analyst

    2 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    Overview Microsoft's Cloud business is experiencing explosive growth, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth. Our mission is to deliver the world's computer with an industry-leading supply chain. CSCP is responsible for strategic sourcing, customer demand forecasting, capacity...

  • Software Engineer

    2 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    OverviewTrust and Security Services(TSS), part of Identity and Network Access (IDNA) org, provides integrated, intelligent, and secure services to all of Microsoft's engineering teams to ingest, protect, and distribute Microsoft products at scale.ESS is chartered with the following responsibilities:Lead and provide a comprehensive suite of PKI lifecycle...

  • Software Engineer

    2 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    Overview Trust and Security Services (TSS), part of Windows & Devices (W+D) org, provides integrated, intelligent, and secure services to all of Microsoft's engineering teams to ingest, protect, and distribute Microsoft products at scale. ESS is chartered with the following responsibilities: Lead and provide a comprehensive suite of PKI lifecycle...

  • Software Engineer

    2 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    OverviewTrust and Security Services(TSS), part of Identity and Network Access (IDNA) org, provides integrated, intelligent, and secure services to all of Microsoft's engineering teams to ingest, protect, and distribute Microsoft products at scale.ESS is chartered with the following responsibilities:Lead and provide a comprehensive suite of PKI lifecycle...

  • Service Engineering Support Engineer II

    2 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    Overview Does pioneering new and innovative ways to reimagine and transform end-user productivity across the breadth and depth of Microsoft's global workforce sound exciting to you? Are you passionate about the future of work, driving innovation and showcasing an employee experience blueprint that inspires customers and partners to navigate their...

  • ROP - Senior Software Engineer

    2 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    Overview Senior Software Engineer Do you want to be a part of a multi-billion-dollar organization that is rapidly growing and is responsible for 200M MAU and exabytes of customer data in the cloud at high performance and scale? Do you want to work on technically challenging problems on the cloud in a full-stack environment, with an opportunity to...

  • ​Software Engineer​

    2 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    OverviewMicrosoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.Microsoft's Azure Data engineering team is leading the transformation of analytics in the world...

  • Data Engineer

    2 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    Overview Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to...