Summary:

The purpose of the role is to maximize the operational performance of WTW services and maintain a strong secure posture. The role is accountable for the support of complex issues, controlling policy & compliance and supporting change activities. This role ensures the technical success of network services within the WTW environment in a Tier 3 capacity.

Role:

• Hands on experience is installing and configuring Imperva server-side components and agents.
• Able to analyse and repair (Server/components & Agents)
• Experience in upgrading Imperva infrastructure.
• Use of scripts in Imperva environment.
• Upgrade of Imperva Agents and repair (Server/components & Agents) and manage the Imperva Infra activities.
• Manages alerts received through tickets or monitoring tools.
• Troubleshooting of Imperva related components on Windows and Unix servers.
• Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations.
• Handling Incident and Request Management in Change and Problem Management. Where required, inputs to stakeholders involved in case of critical incidents like outages.
• Raise change requests where required and Implement Standard and minor changes.
• Be capable and understand the SQL commands to troubleshoot the Imperva issues/Alerts.
• Engineer should have knowledge in scripting and should be able to automate reoccurring manual tasks.
• Ensure ITIL compliance and KPI compliance for all incidents and service calls.

Requirements:

• Bachelor's degree in Computer Science, Engineering, Information Technology strongly preferred, or relevant industry experience in related field.
• Minimum 7 years' experience in IT or Telecoms industry.
• Sound knowledge on Imperva architecture.
• Knowledge on Database (Oracle, MS SQL & Postgres.
• Knowledge on secure Sphere System Administration.
• Knowledge on Basic Unix CLI & Windows Operating Systems.
• Good to have knowledge of Shell Scripting and ITIL framework.
• Good to have F5 web access firewall knowledge as well.
• Experience in working in collaborative environment.
• Strong conceptual and creative skills.
• Ability to blend creativity, problem solving, and technical skills for refining existing concepts or developing new approaches.
• Ability to enable changes in the business processes and ability to work cooperatively with stakeholders and peers is essential.
• Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding.
• Ability to work under pressure and to resolve issues effectively.
• Excellent interpersonal and communication skills.