HWS Group Sales Support

4 weeks ago

Gurgaon, Haryana, India Hilton Full time

The HWS Group Sales Support - Asia Pacific (APAC) leads for the organization. This role involves developing and implementing strategies to nurturing leads through the sales pipeline, increase multi-hotel demand, drive revenue and collaborating with sales teams and hotels to ensure the conversion of leads. The ideal candidate should possess strong leadership, organizational and communication skills, with a proven track record in sales lead management. The tasks may also include assisting in creating SOP documents, setting up processes, maintaining data and reports, maintenance of HWS information in the various portals and liaising with stakeholders both internal and external (if required). You may also be assigned to a specific division within the HWS office and as such will then be responsible for other specific tasks that might be as and when required.

What will I be doing?

As the HWS Group Sales Support - APAC, you will be responsible for performing the following tasks to the highest standards:

Planning Activities

Map out the optimal processes for all lead management processes (i.e. reactive group handling, non-customer facing while customer impacting)Support in creating learning documents, playbook, refresher material and resource center for both Sales and Sales Support teamsIdentify gaps and needs of the Lead Management team for improvementsDevelop weekly, monthly, quarterly performance reports templatesGenerate reports as per the departmental reporting cadence

Organizing Activities

Utilize various tools and techniques to qualify leads and assess their potential for conversionMaintain a database of leads, ensuring accurate and up-to-date information for effective lead tracking and managementCoordinate and communicate with hotels and follow up on outstanding proposals/agreementsCollaborate with the Sales team to align lead management strategies with sales targets and objectivesEnsure relevant communication is properly executed proactively both within the team and also within the hotelsMaintain and update relevant reportsCoordinate any required administrative work in terms of reporting of figures, account forecasts within a given time frameManage hotel information centrally for the teamCoordinate collection of information for the various trackers (where relevant)Assist and act as a liaison between the sales teams and hotelsResponsible for data and information on common driveMonitor and analyze lead conversion rates, identifying areas for improvement and implementing necessary changes to optimize conversionProvide regular reports and analysis on the status of leads, sales trends, and performance indicators to the stakeholders

Directing Activities

Educating sales teams on lead management processesAttend meetings with the sales team to discuss lead quality, lead conversion, and strategies for enhancing sales performance

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company:

Handling and delegating any ad hoc enquiries from non-managed accountsParticipate and attend relevant events and/or meetings where requiredLiaise with the other HWS offices where appropriateAssist other administrative functions when required and directed

What are we looking for?

A HWS Group Sales Support - APAC serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Proven experience in sales lead management or a related field, with a minimum of 2 years of experience in a similar roleStrong organizational and time management skills, with the ability to prioritize tasks effectivelyExcellent communication skills: presentations, written and verbalHigh ownership; follow through to ensure delivery of changes, solutions and services that fulfill the sellers requirementsAbility to direct collaboration among the team and external resourcesExcellent interpersonal skills, with the ability to build and maintain relationships with team members and stakeholdersStrong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisionsEffectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risksAbility to work in a fast-paced environment and manage multiple tasks effectively under time and resource constraintsDemonstrate the highest standards of ethical behavior and absolute discretion with sensitive informationAbility to take initiative to identify, prioritize and implement actions required to achieve functional goalsOpen minder, flexible, creative and uses initiative to resolve issuesMotivated, committed and enthusiastic, seizing opportunities to learn new skills and knowledgeMaintain a high level of professionalism in dealings with internal stakeholders whether face to face, on the phone or via other channelsFluency in English and other Asian languages to support APAC market

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Hospitality industry experience in Sales and Marketing rolesIn-depth knowledge of business sector managementAdvance MS Excel skills and expert proficiency in Sales Systems (e.g., Salesforce, Delphi. FDC) and processes


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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