Engineering Manager

1 month ago

Pune, Maharashtra, India Zendesk Full time

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Job Description

At Zendesk, we value individuals who are dedicated to both users and technology, as we believe this is crucial in building an exceptional product. The Sell Core Team is responsible for the development of Zendesk Sell - a Sales Automation Software, with the use of an internal microservice architecture.

As an Engineering Manager in the Sell Core Team, you will lead initiatives that improve the quality of the product by optimizing existing components, tuning performance, solving customer-reported issues, and automating work processes. Your contributions will have an impact on the flawless product, Zendesk Sell, from day one. You will collaborate closely with team members and other engineers at Zendesk to successfully implement common goals and vision, fostering lasting relationships and continuous learning.

What you'll be doing:
  • Collaborate closely with teams across the globe, with the majority of the team based in Pune or with equivalent experience.
  • Grow and mature the team, enabling them to take ownership of the codebase and undertake end-to-end projects.
  • Participate in all phases of the software lifecycle, including liaising with leadership to ensure roadmap execution.
  • Supervise successful progression of projects through production stages in our continuous integration environment, up to deployment.
  • Engage in regular and open one-on-one meetings with your team members.
  • Provide regular feedback to your team members in a caring and direct manner.
  • Help your team members set specific, achievable goals that will further their careers and bring them to the next level.

What would you bring to the team?

  • Proven experience in people management, with a track record of coaching and mentoring individual contributors
  • A passion for fostering a diverse and inclusive team culture
  • Experience leading SCRUM/Agile delivery teams
  • Excellent communication skills in English to collaborate effectively with globally distributed teams
  • Prior experience in a SaaS company
  • Experience with some technologies from our tech stack (see below).

Our Tech Stack

  • Our backend code is written in Ruby 3, Rails 7 and Ruby ecosystem
  • Our data is stored on Aurora, Elasticsearch, Redis, DynamoDB, S3, and is queued or streamed through RabbitMQ and Kafka.
  • Our workloads run on Kubernetes clusters hosted on AWS. We use various AWS services.

#LI-MJ1

Please note that anyone hired into this position must be physically located in and plan to work from Karnataka.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre. Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.

Plus de clients payants utilisent les produits Zendesk dans plus de 150 pays et territoires. Situé à San Francisco, Zendesk est actif aux États-Unis, en Europe, en Asie, en Australie, et en Amérique du Sud.

Vous êtes curieux à propos de notre implication dans la communauté? Découvrez la fondation Zendesk Neighbor Foundation pour en apprendre plus et comprendre notre contribution dans nos communautés.

Zendesk est un employeur promouvant l'égalité des chances d'emploi et nous sommes fiers de nos efforts continus pour favoriser la diversité globale, l'équité et l'inclusion en milieu de travail. Les décisions d'embauche sont prises selon des critères professionnels sans égards à la race, l'origine ethnique, la couleur, la religion, le genre, l'orientation sexuelle, l'identité de genre, le statut d'état civil, l'âge, l'information génétique, le pays d'origine, les handicaps, le statut de militaire ou de vétéran ou d'autres classifications protégées par la loi applicable.

En soumettant votre application, vous acceptez que Zendesk puisse collecter vos données personnelles pour le recrutement, la planification mondiale de l'organisation et des usages connexes. L'Avis de confidentialité du Candidat Zendesk explique quelles informations personnelles Zendesk peut traiter, où Zendesk peut traiter ces informations personnelles, ses raisons pour traiter ces informations personnelles et les droits que vous pouvez exercer quant à l'utilisation de Zendesk de vos informations personnelles.

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