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Technical Support Engineer

4 months ago

Pune, Maharashtra, India Ansys Full time

Requisition #: 13975

Our Mission: Empowering Innovation That Propels Human Progress

When forward-thinking companies want to understand the performance of their groundbreaking ideas, they bridge the gap between design and reality with Ansys simulation. For over five decades, Ansys software has empowered innovators across various industries to expand boundaries by leveraging the predictive capabilities of simulation. From sustainable transportation to cutting-edge semiconductors, from satellite systems to life-saving medical devices, the next extraordinary advancements in human progress will be driven by Ansys.

Innovate With Ansys, Elevate Your Career.

Summary / Role PurposeJoin the Ansys Customer Excellence team to assist our customers with all aspects of their real-world engineering simulation projects and the integration of Ansys software into their design workflows, while also contributing to the growth of Ansys' business. By utilizing your engineering expertise, you will deliver technical post-sales support, address a wide range of technical challenges, and relay customer feedback to enhance Ansys products. Join our upbeat and dynamic team of passionate engineers dedicated to providing top-notch solutions, expanding your expertise, experience, and impact on the success of our customers and Ansys.

Key Duties and Responsibilities

  • Utilize engineering knowledge and electromagnetic simulation techniques (applications such as power electronics design, electric machines, actuators, and transformers for their electromagnetic performance) to offer top-tier technical support to customers and Channel Partners, ensuring timely and high-quality customer service that enhances customer satisfaction and productivity.
  • Engage with customers to diagnose issues, conduct research, and find solutions to a wide array of complex problems
  • Formulate simulation best practices, solutions, and FAQs for a knowledge base
  • Enhance technical proficiency in one or multiple simulation areas
  • Provide input for product enhancement, when necessary. Submit defect reports and validate fixes following defect reporting procedures.
  • Participate in application field testing of new releases to guarantee that new features and workflows meet customer needs
  • Conduct training sessions on the utilization of ANSYS simulation products as needed
  • Engage in other strategic team and company ventures as required

Minimum Education/Certification Requirements and Experience

  • Master's or Bachelor's degree in Electrical & Electronics Engineering
  • Solid understanding of electromagnetic field theory, power electronics, and electric machines
  • Demonstrated problem-solving skills and the ability to implement numerical models for practical engineering solutions to challenging problems
  • Charismatic personality, engineering curiosity, and a commitment to continuous learning
  • Capability to work autonomously and collaboratively in a diverse team setting
  • Effective problem-solving skills, strong interpersonal and communication abilities, proficient in written and verbal English
  • Excellent organizational and time management skills, with a sense of urgency
  • Projects a professional demeanor and demonstrates business acumen with a drive for success
  • Interest in working with customers and willingness to travel

Preferred Qualifications and Skills

  • MS/MTech degree preferred
  • Experience in utilizing commercial or proprietary electromagnetics software for real-world industry-level applications
  • Background in participating in the engineering product development cycle is advantageous

At Ansys, we understand that revolutionizing the world requires vision, expertise, and collaboration. We foster innovation, cultivate relationships, and empower each other to achieve our utmost potential. We are unified as ONE Ansys, operating based on our commitments to stakeholders, our collaborative working behaviors, and our results-oriented actions. Together as ONE Ansys, we are driving innovation that propels human progress.

Our Commitments:

  • Inspire with inventive products and solutions
  • Facilitate our customers in achieving remarkable success
  • Exhibit integrity
  • Promote employee well-being and shareholder prosperity

Our Values:

  • Adaptability: Embrace change and welcome what the future holds
  • Courage: Be brave, progress with passion
  • Generosity: Share, listen, and serve generously
  • Authenticity: Be true to yourself, contribute to our collective strength

Our Actions:

  • We set ambitious objectives
  • We collaborate seamlessly as a team
  • We showcase expertise and mastery
  • We consistently deliver outstanding results

INCLUSION IS AT OUR CORE
We believe that diverse perspectives drive superior outcomes. We are dedicated to establishing and nurturing an environment that fosters this diversity by embracing individuals of all backgrounds, identities, and experiences; creating a space where they are respected, and diversity, inclusion, equity, and a sense of belonging flourish.

EMBRACE THE FUTURE OF YOUR CAREER AT ANSYS

At Ansys, you will interact with some of the brightest minds and most innovative leaders globally. Collectively, we endeavor to reshape the world through cutting-edge technology and transformative solutions. With a distinguished track record of collaborating with renowned, world-class enterprises, the standards at Ansys are exacting—met by individuals ready to rise to the challenge and confront these obstacles head-on. Our team is passionate about pushing the boundaries of top-tier simulation technology, empowering our customers to translate their design concepts into successful, pioneering products more efficiently and cost-effectively.

At Ansys, it's about learning, discovering, and collaborating. It's about anticipating the future as much as it is about achieving goals. It's about merging disciplined intellect with strategic direction and producing results that impact real people in tangible ways. All of this is nurtured within a work environment founded on respect, autonomy, and ethical conduct.

CULTIVATING A WORKSPACE WE TAKE PRIDE IN
Ansys is a constituent of the S&P 500 and the NASDAQ-100. We are honored to have received various accolades, including but not limited to: Newsweek's Global and U.S. Most Admired Workplaces, Gold Stevie Award Recipient, America's Most Responsible Companies, Fast Company's World Changing Ideas, and Great Place to Work Certification (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and the U.K.).

For further details, please visit us at

Ansys is an Equal Opportunity Employer. All eligible applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
Ansys does not entertain unsolicited recommendations for job openings, and any unsolicited referral will be considered Ansys' property. No fees will be payable to any agency, individual, or entity upon hiring.