Analyst, IA Production Support

4 weeks ago

Gurgaon, Haryana, India Boston Scientific Full time

About the Role:

The team at Boston Scientific offers you the chance to unleash your full potential by collaborating with a diverse group of top performers to address crucial challenges in the healthcare industry. With access to cutting-edge tools and training, we are dedicated to helping you enhance your skills and advance in your career. Here, we fully support your growth no matter what your goals are.

The IA Production Support team is responsible for ensuring the smooth operation of essential data ingestion processes across various systems. This role focuses on maintaining and enhancing data accuracy to support the global supply chain's requirement for precise and timely information, vital for informed decision-making daily.

Your Responsibilities will include:

  • Use monitoring tools to supervise data ingestion job execution for accurate and timely processing.
  • Promptly respond to system alerts and anomalies, escalating critical issues as needed.
  • Collaborate cross-functionally to quickly resolve system interruptions or failures.
  • Document and track incidents for future reference and analysis.
  • Thoroughly troubleshoot data ingestion issues to identify root causes.
  • Provide regular updates on job status and system health to stakeholders.
  • Communicate effectively with business users, translating technical details when necessary.
  • Support end user training by answering technical questions.
  • Identify optimization and automation opportunities to enhance system reliability.
  • Adhere to BSC software development methodologies and security protocols.

What we're looking for in you:

  • Bachelor's degree.
  • 1+ years of data-related experience.
  • Global support experience with various stakeholders.
  • Proficiency in SAP ECC 6.0 and S/4 HANA.
  • Experience with Technical Specification documents.
  • English proficiency (B1 or above).
  • Excel skills such as VLOOKUP, SUMIF, and PivotTables.
  • Ability to analyze data, create spreadsheets, and automate tasks.

Requisition ID: 583099

With over 40 years of leadership in medical science, Boston Scientific is dedicated to overcoming the most significant challenges with a strong commitment to human life. Our mission is to change lives through innovative medical solutions that benefit patients, customers, employees, and communities. As a global company and citizen, we strive to uphold these values in everything we do.

Working at Boston Scientific (NYSE: BSX) is more than just business, it's personal. If you're a natural problem-solver with a drive to make a positive impact worldwide, we invite you to apply and we look forward to connecting with you.

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