BPO Team Lead

3 weeks ago


Coimbatore, Tamil Nadu, India timesjobs Full time
BPO Team Lead

Date:
Apr 3, 2024

Location:
Coimbatore, TN, IN

Company:
NTT DATA Services

At NTT DATA, we know that with the right people on board, anything is possible.

The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence, and our ability to help our clients stay a step ahead of the competition.

By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a BPO Team Lead to join our team in Coimbatore.

In this Role:
The candidate will be responsible for deep dive, analyze, and respond to the internal queries raised by the team.

The candidate will be responsible for stakeholder interaction over email/phone for escalation/enquiry that requires Client inputs and get the query clarified to the team on time.

Strong understanding of current processes and procedures and identify areas of opportunities for improvement.
Specialized knowledge to coordinate day-to-day work
Coaching and training to motivate and build the team.
Completes a wide range of tasks and assignments.
Understands how work impacts results for their area.
Ability to work under pressure and to tight deadlines

Resolves more complex situations by applying established knowledge and skills generally acquired through job experience & support from experienced persons.


Requirements for this role include:
4 year relevant insurance experience in a customer service/leadership role required.
Experience using Microsoft Office-based tools.
Strong reporting skills, problem-solving, and research skills
Possess excellent communication skills with strong reading comprehension and writing skills.
Consistent work history required.
Excellent interpersonal and customer service skills
Sound Process knowledge in Life Insurance & Annuities
Building positive relationships with all stakeholders
Should be able to find opportunities towards process improvement
Ready to relocate and flexible to work in night shift
Should be confident, aggressive, and result-oriented

Preferences:
Ability to communicate (oral/written) effectively to exchange information with our client.
Any Graduate with English as a compulsory subject
Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends as per business requirements.

Job Segment:
Business Process, Manager, Management
  • BPO Team Lead

    1 month ago


    Coimbatore, Tamil Nadu, India NTT Data Vertex Software Inc. Full time

    Apply for BPO Team Lead, Career Progress Consultants in Coimbatore for 4 - 7 Year of Experience on

  • BPO Team Lead

    6 days ago


    Coimbatore, Tamil Nadu, India NTT Data Vertex Software Inc. Full time

    Apply for BPO Team Lead, Career Progress Consultants in Coimbatore for 4 - 7 Year of Experience on

  • BPO Team Lead

    3 weeks ago


    Coimbatore, Tamil Nadu, India NTT Data Vertex Software Inc. Full time

    Apply for BPO Team Lead, Career Progress Consultants in Coimbatore for 4 - 7 Year of Experience on

  • BPO Team Lead

    6 days ago


    Coimbatore, Tamil Nadu, India NTT DATA Full time

    Job DescriptionLooking for talented individuals to join our team at NTT DATA as a BPO Team Lead in Coimbatore.In this Role:Deep dive, analyze, and respond to internal queriesInteract with stakeholders for escalations and clarificationsIdentify areas for process improvementProvide coaching and training to the teamHandle a variety of tasks and...


  • Coimbatore, Tamil Nadu, India Digital Orbis Creators LLP Full time

    Designation: HR Recruiter-BPOExp: 1-3yrs (Jr. HR Recruiter) & 4-6 yrs (Sr. HR Recruiter)Industry: Business Process Outsourcing (BPO)Work from office (General shift-10Am to 7PM)Location: Coimbatore-Work from OfficeNotice: Immediate-15 daysInterview mode: F2FKey skills: BPO Recruitment, Bulk hiring, Campus interview, Assist Recruitment team, Team...

  • International BPO

    2 months ago


    Coimbatore, Tamil Nadu, India timesjobs Full time

    Company Description ABOUT KGiSL (KG information Systems Pvt Limited):"KGISL is a premier specialty Business Process Outsourcing Solutions/Services Company With over 1000 professionals, supported by technology and implementation experts, making our hybrid onshore/offshore model global in scope and scale."Job Description Skill sets required: Candidate should...

  • International BPO

    6 days ago


    Coimbatore, Tamil Nadu, India timesjobs Full time

    Company Description ABOUT KGiSL (KG information Systems Pvt Limited):"KGISL is a premier specialty Business Process Outsourcing Solutions/Services Company With over 1000 professionals, supported by technology and implementation experts, making our hybrid onshore/offshore model global in scope and scale."Job Description Skill sets required: Candidate should...

  • International BPO

    3 weeks ago


    Coimbatore, Tamil Nadu, India timesjobs Full time

    Company Description ABOUT KGiSL (KG information Systems Pvt Limited):"KGISL is a premier specialty Business Process Outsourcing Solutions/Services Company With over 1000 professionals, supported by technology and implementation experts, making our hybrid onshore/offshore model global in scope and scale."Job Description Skill sets required: Candidate should...

  • Team Lead

    6 days ago


    Coimbatore, Tamil Nadu, India KG Invicta Service Private Limited Full time

    We KGiS hiring Team Lead - International Voice Process - Coimbatore. Skills: Hands on Experience in International Voice Process Excellent Communication Prior experience on team handling Drive the team, manage and deliver business demand. Flexible to work in nightshift On papers as Team Lead/SME International Sales experience is must ...

  • Team Lead Accounting

    3 weeks ago


    Coimbatore, Tamil Nadu, India v support solutions Full time

    Apply for Team Lead Accounting, Career Progress Consultants in Coimbatore for 2 - 5 Year of Experience on

  • Team Lead Accounting

    2 months ago


    Coimbatore, Tamil Nadu, India v support solutions Full time

    Apply for Team Lead Accounting, Career Progress Consultants in Coimbatore for 2 - 5 Year of Experience on


  • Coimbatore, Tamil Nadu, India Aegan Global Full time

    Job Brief:Our Innovative company is hiring for a marketing lead. If you are looking for an exciting place to work, please take a look at this list of qualifications.Roles and Responsibilities:Analyse customers and competitors.Develop and implement comprehensive digital marketing strategies to increase brand visibility and achieve marketing goals.Set, monitor...


  • Coimbatore, Tamil Nadu, India Aegan Global Full time

    Job Summary:Do you want to join our dynamic team as a Marketing Lead? We are looking for someone who is ready to dive into exciting projects and contribute to our company's success. Check out the qualifications below:Roles and Responsibilities:Analyze customers and competitorsDevelop and execute digital marketing strategies to boost brand visibility and...

  • Bpo Supervisor

    6 days ago


    Coimbatore, Tamil Nadu, India NTT DATA Full time

    In this Role you will be Responsible For Provides supervision to a small or moderately sized team of operational, production, sales, service or administrative personnel. Administers policies and guidelines that directly affect team work activities. Establishes deadlines for completing assignments. Supervised team will generally perform multiple tasks and...

  • BPO Supervisor

    6 days ago


    Coimbatore, Tamil Nadu, India NTT DATA Full time

    Job Description In this Role you will be Responsible For• Provides supervision to a small or moderately sized team of operational, production, sales, service or administrative personnel. • Administers policies and guidelines that directly affect team work activities. • Establishes deadlines for completing assignments. • Supervised team will generally...


  • Coimbatore, Tamil Nadu, India Abwatt Solar Private Limited Full time

    We are seeking a highly motivated and experienced Sales Manager to lead our sales team in promoting and selling solar products and services. The Sales Manager will be responsible for developing and executing sales strategies to achieve company targets and expand market presence. The ideal candidate should have a strong background in sales management,...


  • Coimbatore, Tamil Nadu, India Abwatt Solar Private Limited Full time

    We are seeking a highly motivated and experienced Sales Manager to lead our sales team in promoting and selling solar products and services. The Sales Manager will be responsible for developing and executing sales strategies to achieve company targets and expand market presence. The ideal candidate should have a strong background in sales management,...


  • Coimbatore, Tamil Nadu, India Abwatt Solar Private Limited Full time

    We are seeking a highly motivated and experienced Sales Manager to lead our sales team in promoting and selling solar products and services. The Sales Manager will be responsible for developing and executing sales strategies to achieve company targets and expand market presence. The ideal candidate should have a strong background in sales management,...


  • Coimbatore, Tamil Nadu, India LMW Machine Tool division Full time

    Job Title:R&D - Team Lead (HMC)Qualification:B.E Mechanical / Electrical/Mechatronics/Electronics/InstrumentationExperience:Minimum 12 years of experienceAbout the Job:We are on the lookout for skilled Industrial Engineering professionals to join our IE department. Specifically, we need capable engineers to oversee Jigs and Fixtures design & Manufacturing...


  • Coimbatore, Tamil Nadu, India LMW Machine Tool division Full time

    Job Title: R&D - Team Lead (HMC)Qualification: B.E Mechanical / Electrical/Mechatronics/Electronics/InstrumentationExperience: Minimum 12 years of experienceJob role: We are looking for Industrial Engineering professionals for our IE department. We are looking for young engineers to handle the Jigs and Fixtures design & Manufacturing activities and other...