Automation Engineer

2 months ago


Bengaluru, Karnataka, India timesjobs Full time
The Automation Engineer - Service is responsible for supporting the Field Service Engineers for all system automation activities.

Including tech support from both our COE in Marlborough MA and at the customer site as needed for installation and integration, troubleshooting and new product introduction projects.

The FAE will be responsible for Field service automation support activities on the following systems globally:
Alternating Tangential Flow (ATF)
Tangential Flow filtration (TFF)
Tangential Flow Depth Filtration (TFDF)
Chromatography Systems

The Field Automation Engineer will provide remote and onsite support and work closely with the sales and product managers in troubleshooting customer needs.

The FAE shall maintain accurate documentation of all service activities and escalating issues as needed.
Responsibilities
Provide tech support and hands-assistance to the with regards to systems automation.

This may include onsite support with regards to installations, troubleshooting and the repair for Repligen ATF, TFF and TFDF systems.

Be the technical authority within the service team and the go-to technical person for people outside of the service team with regards to automation.

automation support activities may take place at customer sites (international and domestic travel may be required (between 20 to 40 PERCENT ) and at Repligen locations in Marlborough MA.

Perform installation and training on equipment, software, and other accessories, report back on issues
Perform Site Acceptance Testing (SAT) on products at customer sites globally
Problem-solving tasks may include resolving mechanical/software issues; resolving operating system bugs; and reinstalling software or hardware
Enhance the customers positive experience by recognizing their needs and providing solutions that meet and often surpass those needs

Communicate effectively both internally and externally, to document actions and item performed, schedule future preventive maintenance needs, and other engineering functions.

Communicate routinely with Field Service Leaders based in the US and other FSEs globally.
Provide phone support to customers and service group personnel related to equipment hardware and software performance.
Document and distribute technical information regarding resolutions to field problems, hardware and software changes, and product quality improvements
Review service manual documentation to ensure accuracy and current revision levels
Determine appropriate updates to procedures, lessons learned, FSE training
Ability to draft and execute SOPs and work instructions Qualifications
Bachelor's Degree. Master preferred (Software, Systems, Automation,Electronics)

At least 5 years of experience in the automation of equipment and systems used in a scientific instrument and or laboratory settings.

Bioprocess experience preferred
Hand on electronic and mechanical aptitude required
Maintains professional and technical knowledge
Strong written and verbal communication skills.

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