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Senior Manager

3 months ago

Mumbai, Maharashtra, India Marsh Full time

Marsh McLennan Global Services India Private Limited (MMGS) is seeking a Knowledge Management expert for the following position based in the Mumbai, India office:

Senior Manager - Knowledge Management

What can you expect?
  • End-to-end responsibility for roll-out and adoption of the Advisory International KM portal that is currently under development.
  • An opportunity to work with Senior practice leaders from the Advisory business to understand their unique needs and accordingly conceptualise and deliver value-add solutions for their business.
  • Exposure to a very dynamic team of subject-matter-experts across various domains.
  • An environment that fosters collaboration with Knowledge Services colleagues across the Research, Data Science, SharePoint / portal management and Design teams to be able to build a scalable, solutions-oriented knowledge platform.
What is in it for you?As a global leader in insurance broking and risk management, we are devoted to finding diverse individuals who are committed to the success of our clients and our organization. You will join a team of talented professionals from across the globe which is dedicated to helping clients manage some of the world's most challenging and complex risks. We can promise you extraordinary challenges, extraordinary colleagues, and the opportunity to make a difference.Our rich history has created a client service culture that we believe is second to none. Our commitments to Diversity and Inclusion, Corporate Social Responsibility, and sustainability demonstrate our commitment to stand for what is right.We will count on you to:
  • Take immediate charge of the ongoing project plan for timely roll-out of the portal to business teams. This would include:
    • Completion of ongoing compilation of case studies, people bios, marketing collaterals etc.
    • Effective content management on the platform as per the defined taxonomy – metadata tagging, appropriate folder and document structuring (May need to be redefined as the scope expands).
    • Contribute towards sanitization of uploaded documents by anonymizing client names and other confidential information, retaining relevant sections of the presentation / reports, etc.
    • Create and maintain process quality checks, final inspections before documents are uploaded on the KM platform.
  • Engage with the business leaders to demo the portal and compellingly articulate the potential value to their teams. Long-term success in this role will be contingent on relationship-building with regional leaders to ensure compilation of relevant inputs from their teams.
  • Create a plan for a staggered roll-out over time and drive timely accomplishment of project milestones along the way.
  • After the launch of the portal: Evangelise the portal and identify means to ensure consistent adoption by business teams.
    • Send periodic newsletters highlighting the content additions and other developments on the platform,
    • Periodically report on utilization stats for the platform,
    • Drive on engagement on platforms such as townhalls, leadership meetings, Viva Engage, etc.
  • Ongoing maintenance of the repositories for easy accessibility to current information. Implement a plan for regular cadence with Marketing and regional business teams to make requisite updates and curate new content additions.
  • Seek inputs from the project sponsors and business leaders on areas of expanded support that might help client executives when preparing for key meetings with existing and potential clients on short notice.
  • Work with Data Scientists in Knowledge Services to drive automation and incorporation of features to elevate the user experience.
  • Over time, design a robust KM framework and process documentation for expansion of the portal and the KM capability to cater to broader business requirements.
What you need to have:
  • MBA, BE Computer Science / IT, B.Sc. IT or any equivalent field.
  • Prior Content & Knowledge Management experience with a Consulting / Financial Services / IT organization.
  • Proficiency on content management systems such as SharePoint Online, Adobe Experience Manager (AEM), etc.
  • Advanced proficiency in MS Office - PowerPoint, Word, Excel.
  • Experience working with global stakeholders from different regions.
  • Effective project management skills and ability to drive consistent adherence to delivery plans.
  • Excellent communication skills – verbal, writing, listening.
  • Being able to mobilise fellow Knowledge Services colleagues with varying skillsets to drive multidisciplinary initiatives to fruitful completion.
What makes you stand out?
  • Understating of insurance and risk management – Ability to incorporate basic business understanding while curating content will make you a strong ally for business leaders.
  • Prior experience utilizing GenAI tools to introduce operational efficiencies through automation.
  • Ability to analyze utilization metrics and translate insight into actionable SEO strategies.
  • Working knowledge of Adobe Photoshop or other image editing software.
Basic understanding of HTML, XML and CSS.

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face.

Marsh Advisory is the consultative branch of Marsh, provides solutions in the increasing needs of our clients to implement risk management programs within their organization. Marsh Advisory helps companies to change their risk profiles so they can improve resiliency, reduce claims, and minimize the total cost of risk. Businesses today regularly tackle multiple challenges; whether facing property and casualty, cyber, pandemic, ERM / BCP / BCM, climate change, supply chain, reputational, or other risks, Marsh Advisory can help.

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.