customer support executive
3 weeks ago
Designation:
Associate Customer Support
Process:
Voice
JOB SUMMARY:
To handle queries and complaints from customers tactfully, provide excellent customer experience at
every interaction and ensure end to end resolution by taking complete ownership for the customer in
every transaction. The goal is to gradually achieve superior customer engagement and ensure a
significant improvement in customer experience.
KEY ATTRIBUTES
Excellent interpersonal skills, with the ability to troubleshoot functional and non-functional
issues correctly and clearly to external customers and internal stakeholders.
Should have knowledge in problem cause identification.
Should be able to handle arguments, service denials and rebuttals effectively.
Should be able to display accountability and ownership in every customer interaction.
Strong time management skills
Should be flexible in learning different processes and be cross-skilled.
Handle high anxiety customers with a composed attitude.
Should have good phone etiquette and call handling skills.
Phenomenal conflict-resolution skills
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