IT Desktop Engineer

3 weeks ago


REMOTE, India Parexel Full time

Skills:

Excellent interpersonal, verbal, and written communication skills.Client focused approach to work; excellent customer service skills.Excellent problem resolution skills.A flexible attitude with respect to work assignments and new learning.Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.Willingness to work in a matrix environment and to value the importance of teamwork.Proven skills in leadership without authority & basic project management skills.Substantial experience and in-depth knowledge in functional area.Knowledge and Experience:Native language and excellent written and speaking English language skills.3-5+ years of Enterprise desktop support and/or related work experiences.Advance experience in systems support and operations, including LAN administration, endpoint support, deployment, and user support.Specific advanced experience is required in the following areas: PC Hardware (Intel based equipment) and peripheries; Microsoft operating systems and M365 software; General PC application support; iOS/Android operating systems support and maintenance.Experience supporting MacOS and hardware is advantageous.Specific experience in managing end points with MDM solutions such as Microsoft Endpoint Manager (Intune), SCCM and/or Jamf (MacOS) is advantageous.Specific experience in application packaging and deployment via centralized solutions such as Microsoft Endpoint Manager (Intune) or SCCM is advantageous.Education:College/University degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) or equivalent experience.
#LI-REMOTE

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