Helpdesk Associate

4 weeks ago


Noida, Uttar Pradesh, India NTT DATA Services Full time
Requirements –

  • Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade
  • Working Knowledge of Operating Systems such as Windows 7 & 10
  • Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
  • Working knowledge of MS Office suite & Skype for business
  • Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.

Detailed roles and responsibilities:

  • Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions
when an end user has been unsuccessful working under the direction of the Level 1 Customer

Service Desk. Incidents that are not resolved at the L1 will be routed to the deskside support

team for resolution or as per the KBA defined (for outside the scope of Deskside)

  • Resolve Incidents and Problems associated with End User Devices and End User Software, and
provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately

be responsible for resolving all Incidents and Problems associated with failure or degradation of

Services related to End User Devices and End User Software.

  • Contact the end user via phone to schedule the remote session call and coordinate
with onsite assistance if required.

  • Route / reassign calls to other levels of support, as required if miss-assignment occurs
Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems

and Service Requests.

  • Update the ITSM Tool fields upon successful resolution of the Incident.
  • Utilize Provider's remote tool to enable remote takeover sessions.
  • Attempt to resolve certain Incident Types by remotely taking control of the End User Device,
provided the End User's system is accessible

  • Utilize remote controls to manage and update desktop system Software, and to maintain
configuration of systems and applications.

  • Request end-user approval for remote takeover of system in support of incident resolution or
request fulfillment

  • Escalate repeat issues to the appropriate service organization to allow root cause analysis to be
performed and resolution to be driven.
  • Helpdesk Associate

    4 weeks ago


    Greater Noida, Uttar Pradesh, India NTT Data Vertex Software Inc. Full time

    Apply for Helpdesk Associate, Career Progress Consultants in Noida/ Greater Noida for 0 - 5 Year of Experience on

  • Helpdesk Associate

    2 weeks ago


    Noida, Uttar Pradesh, India NTT DATA Services Full time

    Requirements: Helpdesk Associate at Grade-4 position in Service Desk Must have a Graduate degree Strong communication skills with experience in international calls Excellent comprehension and writing abilities Outstanding customer service skills Willingness to work in shifts with 24x7 support Job description: Offering L1 technical assistance in tasks...


  • Noida, Uttar Pradesh, India NTT DATA Services Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we...


  • Greater Noida, Uttar Pradesh, India NTT Data Vertex Software Inc. Full time

    Join Our Team as a Helpdesk Senior Associate at Career Progress Consultants in Noida/Greater Noida! Gain valuable experience in a dynamic work environment Collaborate with a team of professionals Provide support and assistance to users Opportunity to enhance your problem-solving skills If you have 0-1 year of experience in the field, we'd love to hear from...

  • Helpdesk Associate

    12 hours ago


    Noida, Uttar Pradesh, India NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Requirements – • Min 1-3 years of...

  • Helpdesk Associate

    4 days ago


    Noida, Uttar Pradesh, India NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Requirements –• Min 2-3 years of...

  • Helpdesk Associate

    2 weeks ago


    Noida, Uttar Pradesh, India NTT DATA Services Full time

    Experience Required: Minimum 1-2 years of relevant experience in a technical support role.Working Knowledge of Operating Systems such as Windows 7 & 10Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applicationsWorking knowledge of MS Office suite & Skype for businessFair understanding of ITIL practices in...

  • Helpdesk Associate

    3 weeks ago


    Noida, Uttar Pradesh, India NTT DATA Services Full time

    Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. 2. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and...


  • Noida, Uttar Pradesh, India NTT DATA Services Full time

    Requirements:Minimum 2-3 years of experience in a technical support role & 12 months in the current gradeWorking with Operating Systems like Windows 7 & 10Identifying and troubleshooting System Configuration, Software & COTS applications issuesWorking with MS Office suite & Skype for businessUnderstanding of ITIL practices in Incident Management, Request...


  • Noida, Uttar Pradesh, India NTT DATA Services Full time

    Job description:Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.Good troubleshooting knowledge of MS...

  • Helpdesk Associate

    1 month ago


    Noida, India NTT Data Services Full time

    **Position's Overview** At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both...

  • Helpdesk Associate

    1 month ago


    Noida, India NTT DATA Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure...

  • Helpdesk Associate

    1 month ago


    Noida, India Hashmap Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we...

  • Helpdesk Associate

    2 months ago


    Noida, India NTT DATA Full time

    **Requirements**: - Helpdesk Associate at Grade-5 position in Service Desk - Must be a Graduate. - Good communication skills with international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window Job description: - Typically,...

  • Helpdesk Associate

    2 months ago


    Noida, India Hashmap Full time

    **Requirements**: - Helpdesk Associate at Grade-5 position in Service Desk - Must be a Graduate. - Good communication skills with international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Job description: - Typically,...

  • Helpdesk Associate

    1 month ago


    Noida, India NTT DATA Full time

    **Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window Job description: - Typically,...

  • Helpdesk Associate

    1 month ago


    Noida, India Hashmap Full time

    **Requirements**: - Helpdesk Associate at Grade-5 position in Service Desk - Must be a Graduate. - Good communication skills with international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window 10 Hours of shift Job...

  • Helpdesk Associate

    1 month ago


    Noida, India Hashmap Full time

    Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Basic Qualifications: Helpdesk Senior Associate at Grade-5 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Good comprehension &...

  • Helpdesk Associate

    1 month ago


    Noida, India NTT DATA Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure...

  • Helpdesk Associate

    1 month ago


    Noida, India Hashmap Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we...

  • Helpdesk Associate

    2 months ago


    Noida, India Hashmap Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we...

  • Helpdesk Associate

    2 months ago


    Noida, India NTT DATA Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure...

  • Helpdesk Associate

    2 months ago


    Noida, India NTT Data Services Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we...

  • Helpdesk Associate

    7 days ago


    Noida, India NTT DATA Services Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we...

  • Helpdesk Associate

    2 weeks ago


    noida, India NTT DATA Services Full time

    Requirements: Helpdesk Associate at Grade-5 position in Service Desk Must be a Graduate. Good communication skills with international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window 10 Hours of shift   Job description: Provide...

  • Helpdesk Associate

    1 month ago


    Noida, India NTT DATA Full time

    NTT DATA Services currently seeks a "HelpDesk Associate" to join our team in "Bangalore". - typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. - Shift: Rotational shift....

  • Helpdesk Associate

    2 months ago


    Noida, Uttar Pradesh, India NTT DATA Full time

    **Requirements**: - Helpdesk Associate at Grade-5 position in Service Desk - Must be a Graduate. - Good communication skills with international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window - 10 Hours of shift Job...

  • Helpdesk Associate

    19 hours ago


    noida, India NTT DATA Services Full time

    Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills     Provide L1 technical guidance in activities...

  • Helpdesk Associate

    1 month ago


    Noida, India NTT DATA Services Full time

    Requirements: Helpdesk Associate at Grade-5 position in Service Desk Must be a Graduate. Good communication skills with international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window 10 Hours of shift   Job...

  • Helpdesk Associate

    1 day ago


    Noida, India NTT DATA Services Full time

    •    Helpdesk Associate is responsible to perform diagnostics, resolve problems, and implement corrective actionsService Desk. Incidents that are not resolved at the Desk will be routed to the RRT supportteam for resolution or as per the KBA defined (for outside the scope of Deskside)•    Resolve Incidents and Problems associated with End User...