Senior Manager

Guy Carpenter is seeking candidates for the following position based in the Mumbai office:

Job Title: Senior Manager – Fiduciary

What can you expect?

• Becoming a part of a high performance team while leading a team of 2 to 4 Team Managers and a span of 40 to 60 reinsurance technicians
• Driving the organizational strategy to ensure continuous improvement in operations team through process, people, and quality
• Taking complete ownership of end to end delivery of reinsurance operational tasks
• Contributing to making a positive difference in the customer service and exceeding client expectations via strong operational rigor and delivery. Also ensuring that all compliance and regulatory requirements are met and maintained as per required standards
• Being bold in thinking and bringing innovative solutions to any barriers faced through the first 3-6 months, you will be actively supported by your peers to help understand the ways of working

What is in it for you?

• An opportunity to lead a team of people supporting various Geographies and engagement with senior leaders on strategic discussions.
• Opportunity to enhance your knowledge in Insurance/Reinsurance broking domain as well as Leadership skills.
• Immense opportunity to lead Change Management initiatives as teams will be undergoing system/process migration
• Leading operational delivery for the team/BU/entities assigned and provide dashboard and metrics to show trends, figures and business insight
• People (team) engagement and development
• Opportunity to work with global leads on various initiatives (process improvement, automation)

We will count on you for:

• SLA - Monitor SLA management to ensure continuous improvement in delivering value/superior customer experience to stakeholders. Have insights on data available and create plans for achievement of annual operation goals. Ownership for timely delivery to the client either as per laid SLA's or as agreed with the client, whichever is earlier
• Stakeholder Management - Responsible for creating a rapport with onshore managers to be able to garner a long-term working relationship with them. This in turn should help the incumbent better appreciate the challenges of the stakeholder and have a view of their short – medium term plans to ensure readiness in India.
• New Migration - Identify new work opportunities through regular stakeholder interactions to increase cost efficiencies for operating companies. Create a knowledge environment in the team to ensure continuous learning from members on end-to-end business environment, processes, skills, competencies and create efficiencies for future business opportunities
• SOP & Exception Management - Ownership of delivery as well as decisions on SOPs within defined frameworks and boundaries to ensure smooth functioning of day-to-day operations in a team. Incumbent will be required to ensure zero escalation. Manage exceptional/urgent/out-of-turn requests for work basis business priorities to ensure a balance between stakeholder and people expectations
• Utilization & Resource Management - Efficient utilization of all available resources in Operations team (people, systems, knowledge) to ensure timely, cost efficient and quality delivery to stakeholders. The incumbent is responsible to ensure maintenance of a right-sized team with relevant skills and competencies to deliver to the expectations of stakeholders.
• Performance Management and People Development - Should have a view of the competencies, potential and performance levels of team to be able to create long term development plans for skill requirements ( manage high/low performing PLs/TLs & average/ low performing TMs)
• Responsible for creating and implementing people development strategies for team for current and future skill requirements of the team. Mentor team members for larger and challenging goals/roles with a view to create an adept workforce. Responsible for ensuring an engaged workforce with a view of levels of engagement and 'intent to stay' of team
• Risk & Compliance- Monitor team's performance on risk and compliance to ensure operational risks are identified and mitigation plans implemented/reviewed on a regular basis to avoid any E&O, complaints, breaches.
• Demonstrates strong knowledge of technical/functional insurance and reinsurance concepts, terms and contract clauses.
• Demonstrates basic knowledge of market practices within technical domain areas
• Networks with external groups to increase own knowledge of the technical area.
• Responsible for operational issues within direct area of responsibility, maintain robust operational management discipline using reporting metrics to achieve processing metrics, ensuring all colleagues are operating rigorously within all published procedures and professional standards.

Knowledge and Skills:

• Fundamentals of operations management, quality tools
• Understanding of Insurance/Reinsurance broking business.
• Minimum 10 years' experience overall in Insurance/Reinsurance broking operations
• Analytical ability and Decision making
• Communication, Influencing and Negotiation skills
• Leadership and People management
• Change management
• Planning and Organizing
• Resource Management

Education:

Graduate (Commerce preferable)

What makes you stand out?

• Strong problem-solving and analytical skills and ability to work with large quantities of data
• Good communication, collaboration and people skills
• Strong ability to plan and manage numerous processes, people and priorities simultaneously
• Experience in statutory audits and dealing with auditors.

Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,500 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. The company's 85,000 colleagues advise clients in over 130 countries. With annualized revenue of over $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman. For more information, visit and follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.