Sr. Associate Consulting Support Analyst

3 weeks ago

Pune, Maharashtra, India Workday Full time

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Join the Delivery Operations team at Workday, where we ensure the success of our customer's deployments by supporting Workday's global services ecosystem. We specialize in the Launch Reservation Process and Workday's Delivery Assurance (DA) methodology.

We're growing our team and are looking for a Pune-based colleague to be a part of our resourceful group.

This is a great opportunity to develop your career at Workday as you learn about Workday deployments and become a go-to expert on Workday's Launch Reservation process as well as the DA methodology

About the Role

As a part of the Launch Reservation Process the Sr. Associate Consulting Support Analyst will collaborate with multiple teams throughout the sales prospect lifecycle, including Workday Account Executives, Services Executives, Resource Managers, Delivery Directors and Sales Leadership.

As it relates to the Delivery Assurance, this person will work to support the DA Managers, Engagement / Project Managers, and Consultants within Workday's Global Professional Services Ecosystem to ensure the successful execution of the DA activities for our customers' deployments.

Our new colleague will contribute in various areas, including the coordination of the Launch Reservation Process, execution of DA quality reviews, general operations and process improvement initiatives, and reporting and analytics:

Launch Reservation Process

  • Act as the main point of contact for the Launch Reservation Process
  • Coordinate with the Sales and Services organizations to ensure reservations are accounted for and properly processed
  • Maintain and support reports and dashboards for all reservations
  • Continually evaluate the process, reports, and dashboards for ways to improve and automate

Delivery Assurance

  • Review Checkpoints as part of the DA process for various Workday Product Areas. This involves reviewing content to ensure completeness and accuracy to enable the project to proceed and ultimately ensure the success of our deployments
  • Support the Global Professional Services Organization with all incoming inquiries regarding the Delivery Assurance Program and reviews
  • Identify opportunities for business process improvements and make recommendations as appropriate

If you're looking to build your career at Workday and make connections across the services ecosystem, this isn't an opportunity to miss

Please note - This role will work in Pune normal business hours except for 2 days each week when you will work until based on USA work hours in Pacific Standard Time

About You

Basic Qualifications

  • Undergraduate degree or equivalent experience.
  • Passion for internal and external customer service and excellence driving high quality in the finished product; attention to detail is critical to success
  • 1 - 2 years' experience in analyzing data, reports and dashboards and a willingness to "dive into" systems and formulate new ideas on how to better support stakeholders
  • 1 - 2 Years' experience in spreadsheet programs (ex. Excel, Google Sheets, Smartsheet). Expertise in Excel VBA a plus
  • Ability to work independently and to work effectively with multi-disciplined teams using a combination of business and technical skills

Other Qualifications

  • Accomplished in process improvement, defining technical requirements, project administration, and operations
  • Excellent organization, time management, presentation, process documentation, problem solving, and communication skills
  • Proficient in G Suite, Excel, Word, and PowerPoint



Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

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