Process Executive
1 month ago
Job Description
· Excellent command over communication skills and strong command over the local language/ language off support in the region (English & Hindi)
· Proficient in using computers and MS Office
· Able to type 30 words per minute in the preferred language
· Fair knowledge of navigation on Google Maps and Geography
· Able to work in different shifts depending on business requirements
· Good in applying theoretical knowledge into practice and make sound decisions based on predefined policies
· Follow all compliance and security measures related to client data
· Ensure process guidelines are followed and met as documented
· Meet client metrics & related issues on time with highest quality, stay up to date with the process knowledge/changes. Refer to knowledge updates/repositories to effectively process transactions.
· Adhere to process quality metrics and strive to exceed the daily/monthly/annual quality & productivity targets.
· Moderate the content and ensure the required accuracy is maintained.
· Complete the given assignments within the defined SLA/TAT
· Work and understand metrics to manage performance independently
· Make the correct decisions to ensure accurate information is updated on the front-end.
· Focus on achieving 100% user satisfaction and ensure zero client escalations.
Skills Required:
· Excellent customer service skills.
· Willing to work in a shift-based work schedule
· Sound judgment while moderating the content
· Effectively communicate his/her thoughts in a well-organized manner
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