Service Center Agent

1 month ago

Bengaluru, Karnataka, India HPE Full time
Service Center Agent This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Services is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you.

Job Family Definition:

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

Management Level Definition:

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

What you'll do:

Detailed responsibilities:

  • Timely manages the service requests of customers through different access channels. Verifies the request details with the customers.
  • Coordinates the resources in a proper manner to the client.
  • Keeps Customers Informed on case development status. Provides information to solve customer problem for customer satisfaction.
  • Reviews/Accepts customer feedback related to customer entitlement & case management. If necessary, initiates Senior Agent/Manager review.
  • Timely elevates and/or escalates complex issues. Works on customers escalations.
  • Participates in process or quality improvement trainings.
  • Manages multiple tasks or cases simultaneously with minimal supervision.
  • Follows up the successful completion of each case.
  • Keeps case documentation as per requirements.
  • Meets the required quality/quantity of production work in accordance to the team targets.
  • Meets the deadlines and keeps the service level agreements.
  • Compliant with all internal rules, policies and procedures, and ensure performance as per all work instructions and/or orders (written or verbal)

Key deliverables/accountabilities:

  • Customer Satisfaction
  • HPE processes and procedures are well known
  • Cases are properly handled, following the SLA in accordance to JP ODCM KPIs

What you need to bring:

Education and Experience Required:

  • JLPT(Japanese Language Proficiency Test) N1 or N2 certification is mandatory
  • Typically a Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience.
  • 4-6 years related experience in a telephone support position in a service or end-user support environment. 2 years experience in the microcomputer industry. Technical training in the company or other manufacturers' product lines.

Knowledge and Skills:

  • Working knowledge of the field of Customer Relations.
  • Demonstrated verbal communication and customer service skills.
  • Intermediate-level knowledge of operating systems software.
  • Demonstrated writing/correspondence skills.
  • Experience and demonstrated presentation skills.
  • Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Contacts, Customer Experience Strategy, Customer Service, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, External Customers, Follow-Through, Growth Mindset {+ 8 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#india#servicesandsupport

Job:

Services

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

  • Service Center Agent

    4 weeks ago

    Bengaluru, Karnataka, India HPE Full time

    Service Center Agent This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to...

  • Service Center Agent

    2 weeks ago

    Bengaluru, Karnataka, India HPE Full time

    Service Center Agent This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to...

  • Service Center Agent

    4 weeks ago

    Bengaluru, Karnataka, India HPE Full time

    Service Center Agent This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to...

  • Service Center Agent

    1 month ago

    Bengaluru, Karnataka, India HPE Full time

    Service Center Agent This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to...

  • Service Center Agent

    1 month ago

    Bengaluru, Karnataka, India HPE Full time

    Service Center Agent This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to...

  • Call Center Agent

    2 weeks ago

    Bengaluru, Karnataka, India Ought Right Full time

    JOB SPEC - CALL CENTER AGENTSJOB SUMMARY:The agent is primarily responsible for making or attending customer calls to sell products or services. They need to know how to communicate with customers, have great organizational skills and be able to multi-task and prioritize in high-volume, fastpaced environments. Also update job knowledge by studying new...

  • Customer Service Agent

    2 weeks ago

    Bengaluru, Karnataka, India Crystal Pro School Full time

    A customer service agent at a Bangalore airport is responsible for providing assistance and information to passengers and visitors at the airport. This may include tasks such as checking in passengers, handling baggage, answering questions about flight schedules and gate information, assisting with ticketing and reservations, and addressing any customer...

  • Customer Service Agent

    2 weeks ago

    Bengaluru, Karnataka, India Dnata Full time

    WE ARE CONDUCTING A WALK-IN DRIVE for CUSTOMER SERVICE AGENT on 16th March 2024(Saturday).ROLE:Customer Service AgentEXPERIENCE REQUIRED: Freshers and ExperiencedDATE:16th March 2024(Saturday)REGISTRATION TIME:10AM-12PM ISTLOCATION:Smartworks Building - Sargod, Marshal Cariappa Road, Shanthala Nagar,Ashok Nagar, Bengaluru, Karnataka SKILLS REQUIRED:-...

  • Customer Service Agent

    2 weeks ago

    Bengaluru, Karnataka, India Dnata Full time

    If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about travelling and enjoy collaborating with customers and colleagues across the world.We are looking for exceptional individuals who can be a part of our Customer...

  • Customer Service Agent

    2 weeks ago

    Bengaluru, Karnataka, India Dnata Full time

    If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about travelling and enjoy collaborating with customers and colleagues across the world.We are looking for exceptional individuals who can be a part of our Customer...

  • NOC Agent

    2 weeks ago

    Bengaluru, Karnataka, India Diversified Full time

    Job Summary:The NOC Agent – Tier 2 is the second level of support and is responsible for in depth review of client reported and/or proactively found issues as a technical subject matter expert. The NOC Agent – Tier 2 will respond to client concerns and issues via phone and email, while working to make sure that the issues are resolved within Client...

  • Android Developer

    2 weeks ago

    Bengaluru, Karnataka, India Radius Agent Full time

    Role Description: As a Software Engineer ( Android ), you will be responsible for architecting and developing cutting-edge features in native Android app for RadiusAgent. An ideal candidate will have prior experience in developing messaging and/or social networking features. Responsible forYou will collaborate with cross functional teams to define, design,...

  • Customer Service Associate

    2 weeks ago

    Bengaluru, Karnataka, India Tranz-Com Full time

    We are hiring a customer service representative to manage customer queries and complaints. Responsibilities Require one year relevant experience in inbound process Excellent communication in English and Hindi A call center agent's job description is to provide courteous and professional phone support to callers, whether they need help troubleshooting a...

  • Senior Contact Center Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Betsol Full time

    Job Description :5+ years in contact center engineering focused on designing, implementing, and operating contact center workflows and call flows with Cisco UCCE and Five9. Indepth knowledge of Cisco UCCE architecture, components, and integration. Proficiency in Five9 administration and customization. Strong understanding of VoIP technologies, SIP, and...

  • Data Center Service Desk

    2 weeks ago

    Bengaluru, Karnataka, India Quess IT Staffing Full time

    About Us"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of...

  • Agent Partner Channel

    2 weeks ago

    Bengaluru, Karnataka, India Aim High Human Resource Private Limited Full time

    Job Description: Agent Partner Channel in InsuranceWe are seeking a dynamic and result-oriented individual to join our team as an Agent Partner Channel in the insurance industry. In this role, you will establish and nurture strong partnerships with independent agents and brokers to expand our insurance company's distribution network and increase...

  • Front End Web Developer

    2 weeks ago

    Bengaluru, Karnataka, India Radius Agent Full time

    Role Description: We're searching for an experienced Lead Frontend Engineer to join our high-performing development team.As a Frontend Engineer, you'll play a key role in shaping the technology, growing the team and defining the vision of our company together Responsibilities: Architect and implement various engineering initiatives, like tooling, config...

  • AV Tier 2 Agent

    2 weeks ago

    Bengaluru, Karnataka, India Diversified Full time

    Job Summary:Location : Hebbal, BangaloreExp - 5+ yearsThe NOC Agent – Tier 2 is the second level of support and is responsible for in depth review of client reported and/or proactively found issues as a technical subject matter expert. The NOC Agent – Tier 2 will respond to client concerns and issues via phone and email, while working to make sure that...

  • Global IT Service Desk Agent

    2 weeks ago

    Bengaluru, Karnataka, India LRI Invest Full time

    IT Service Desk Agent(24*7 Support)Key duties and responsibilities Serve as the single point of contact for end User ICT requests and support issues. Log and assign all IT requests and work requests accurately in the Apex IT ticketing system. Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user...

  • Visual Designer

    2 weeks ago

    Bengaluru, Karnataka, India Radius Agent Full time

    Who you are Minimum of 4 years of experience in visual design for digital tools, from highlevel strategic direction to production details Experience executing and thriving in fastpaced highgrowth environments. Ability to independently prioritize work based on project objectives and business goals, producing highquality work with speed and accuracy Strong...