Sr Systems Engineer NMS

2 weeks ago

Bengaluru, Karnataka, India timesjobs Full time

Job Summary:
Intuitor is looking for a Sr.

Systems Engineer to join our organization, candidate will be responsible for analysing, designing, installing, configuring, maintaining and repairing of network monitoring infrastructure.

This is a hands-on role for senior level position, it acts as a primary technical contact and is responsible for:


Act as a primary technical contact for providing consultative, proactive and reactive support to assigned managed services and maintenance accounts/customers.

Escalation support for complex network monitoring tools.

Review monitoring tools (EM7) design, configuration, events, incidents and provide recommendation reports according to tools best practices to manage service customers.

Oversee planning, design, implementation, and operation of customer network monitoring platform (EM7).
Participate in the specification of customer requirements and implementation plans for technically advanced network monitoring solutions mainly EM7.
Manage implementation of customer network monitoring projects, from both technical and communication aspects.
Provide technical consulting, EM7 implementation, device configuration, and troubleshooting services remotely through the Network operation centre.
Perform advanced-level troubleshooting of network monitoring tools problems.
Serve as a liaison to vendors and third-party providers as assigned.
Provide remote technical assistance to other resources and to managed services and maintenance customers.
Provide mentoring to other operations resources, and act in a lead technical or adjunct management capacity as directed.

Knowledge and Skill Requirements:
Bachelors degree in technical field (e.g. Computer Science, IT, or similar disciplines).
Minimum six years of advanced related practical experience. Experience working with Cisco and other networking equipment.
In depth knowledge of network monitoring platform such as Science Logic(EM7), Nimsoft, Prognosis, EMC Smarts.
In depth knowledge of OS such as windows, Linux and database such as MySQL, SQL, Mariadb.

Basic level knowledge of and practical experience with TWO or more of the following and thorough knowledge in all other areas of (as per local requirements): Routing and Switching, Voice and Unified Communications (including Customer Contact Centre), Wireless, Optical Networking, Security, Video, and Content Delivery, Network Management, and Application Networking Services.

Thorough knowledge of and experience with computer hardware, Windows and Linux desktop and server operating systems, standard office, web browsing, communications, and diagnostic applications required.

Ability to use standard telecommunications hand tools, electronic tools, and test equipment.
Detail-oriented; ability to think methodically.

Other Requirements:

Must possess a strong sense of ethics, plus excellent interpersonal and customer service skills in regard to internal and external customers.

Must be able to react professionally under potentially difficult or stressful circumstances.
Excellent writing and verbal communication skills, plus excellent presentation skills mandatory.
Ability to read, write, and speak English clearly and effectively mandatory.
Ability to effectively manage time and multiple assignments to meet customer and company requirements and deadlines.
Self-starter with ability to work alone as part of a team.
Eager and willing to continue learning new products and technologies through formal training and self-study.
Ability to foster good working relationship with customers and follow quality assurance practices to deliver outstanding customer service.

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