Helpdesk Executive Internship
3 weeks ago
About the internship:Selected intern's day-to-day responsibilities include:
1. Handling inbound & outbound calls related to incidents raised by clients w.r.t. ATM down issues
2. Coordinating through calls with field teams, client help desk/service engineers
3. Ensuring timely dispatch & follow-ups along with updating remarks on the internal/client ticketing system
4. Working on drive field custodians & internal teams to achieve resolution targets to minimize downtime of ATMs (machines)
5. Ensuring tickets have been closed within TAT
6. Having the ability to route escalations to the appropriate authorities
7. Working in cross-functional teams to achieve targets with a collaborative approach
>
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 10th May'24 and 14th Jun'24
3. are available for duration of 6 months
4. have relevant skills and interests
* Freshers looking for jobs may also apply
Stipend:INR ₹ 8,000 /month
Deadline: :59:59
Other perks:Certificate, Informal dress code, Job offer
Skills required:MS-Office, MS-Excel and Effective Communication
About Company:Servolution Systems Private Limited (commonly referred to as SSPL) is a service & solution providing company. We specialize in providing our customers with tailored & technology-enhanced services that support their business in the best and most effective way. The core idea behind forming Servolution is to blend technology with service & leverage the expertise and experience of more than a decade which the core team possesses to render the best of the field & technical service/solutions to banking and non-banking industries.
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