Associate

3 weeks ago


Bengaluru, Karnataka, India Allstate Insurance Company Full time
Job Responsibilities
  • Supports customers through their claim process quickly, fairly, and easily.
  • Handles coverage investigations on losses, utilizing fast track, virtual handling, or coordination with relevant teams as needed.
  • Reviews the policy, determines coverage for the current claim situation, and provides customers with a clear explanation.
  • Conducts thorough claims reviews and takes appropriate action to move claims forward.
  • Responds to emails from insured individuals, claimants, vendors, and other relevant parties, assisting with their inquiries.
  • Performs tasks such as indexing documents, reviewing documents/police reports, and sending letters.
  • Follows up on claims, updating the system with necessary notes, actions, and status, and creates calling tasks as needed.
  • Searches for and reviews all mandatory documents on the system, updating information as required.
  • Supports and mentors new team members to help them learn quickly.
  • Identifies and shares ideas for process improvements and best practices to enhance customer experience, productivity, and efficiency.
  • Invests time in learning and acquiring insurance domain knowledge and customer service skills
Primary Skills
  • Understands insurance policies, coverage, and regulations.
  • Follows process guidelines, pays attention to detail and takes accurate action on claims
  • Identifies claim requirements based on provided information.
  • Utilizes available tools to capture information accurately.
  • Communicates clearly and professionally, both in writing and verbally.
Experience

0 to 36 Months

Shift Timing

Flexible to work in 24X5 days & split offs



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