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Tech Support Executive
4 weeks ago
Major Deliverables:
Provide technical telephone assistance to geographically dispersed clients of IBM GSA that may use a wide variety of systems applications.
Responsible to ensure that all the queries for the customers across the globe regarding any of the products for LotusLive is answered and any issue pertaining to them is resolved either by them or by engaging L2 support as and when required.
Qualifications:
Essential : Bachelor's Degree or equivalent
Desirable :
Graduation preferable in IT stream
*Special Comments : B.E. / B. Tech. / MCA can be hired, up to a max limit of 30 PERCENT hiring, Special Training (if Any) - Advanced Computer skills-Computer diploma (6 months )**-Good knowledge of basic networking skills
- Good knowledge of operating Systems
- Not mandatory for Candidates with Tech. Qualifications like BCA, BIT, MCA, B.E., B. Tech.
Desirable :
Computer diploma (12 months )/Comp TIA A A or NET/ CISCO CCNA certified
Experience:
Essential - Exposure to BPO Industry. At least 18 months of Contact Centre experience
Desirabe - 6 months of Help Desk experience
Domain Specific Skillsets Excellent Communication skills (Verbal & written)
Good Comprehension & Listening abilities (Oral comprehension, Oral expression)
Troubleshooting analysis
Critical thinking
Strong Logical / Analytical skills
Strong customer service orientation
Ability to multi-task Eye for details
Knowledge English Language including meaning and spelling of words, rules of composition and grammar
Proficiency with Computers
Good knowledge of operating systems and basic networking skills
Attributes Ability to handle pressure situations,
Resilience & Flexibility,
Learning and knowledge enhancement,
Drive & Persistence,
Interpersonal Skills and Teamwork
Willing to work in Shifts
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