Customer Support Executive

4 weeks ago

Bangalore, India Saventure Infra Tech LLP Full time

Job Overview

We are seeking a highly motivated and customer-focused Customer Support Executive to join our team at Saventure Infra Tech LLP. As a CSE, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position based in Bangalore, Karnataka, India. The ideal candidate for this role should have 1 to 3 years of experience in customer care, excellent communication and presentation skills, and a strong focus on customer satisfaction.

Gender Preference: Female only

Qualifications and Skills

      1 to 3 years of experience in a customer care role

      Excellent communication skills, both verbal and written

      Strong presentation skills

      Ability to manage multiple tasks and prioritize effectively

      Demonstrated ability to deliver exceptional customer service

      Good problem-solving and decision-making skills

      Ability to work well in a team environment

      Experience with customer service software and CRM systems will be an added advantage.

      Previous experience in the construction industry is a plus

      Proficiency in English, Kannada and Hindi is required.

Roles and Responsibilities

      Serve as the first point of contact for customers, addressing their inquiries and concerns.

      Provide prompt and courteous assistance to customers via phone, email, and live chat.

      Take ownership of customer issues and follow through to resolution.

      Maintain a high level of product and service knowledge to effectively respond to customer inquiries.

      Identify and escalate customer issues to the appropriate teams or departments.

      Ensure customer satisfaction by providing accurate and timely information.

      Build and maintain strong customer relationships.

      Collaborate with internal teams to improve customer service processes and procedures.

      Strive to achieve individual and team performance goals.

      Handle customer complaints and provide appropriate solutions.

      Stay up to date with company products, services, and policies.

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