Cluster Manager

3 weeks ago

Vijayawada, India Reliance Retail Full time

Role Name: Cluster Manager - Operations (Apparel Retail)

Key Responsibilities:

Finance

  • Achieve revenue and profitability targets as per Annual Operating Plan (AOP)
  • Control operational expenses within budget.
  • Minimize inventory shrinkage and losses.

Customer Experience

  • Ensure visually appealing and well-merchandised stores.
  • Maintain optimal product availability and size assortment
  • Achieve excellent mystery shopping audit scores.

Operations

  • Drive customer loyalty program enrolment and engagement
  • Collect and address customer feedback promptly
  • Ensure 100% compliance with Standard Operating Procedures (SOPs).
  • Timely reporting and adherence to audit schedules
  • Collaborate with support teams (EPC, FM) for store operations

People Management

  • Train and develop store teams on visual merchandising, SOPs, customer service, and product knowledge
  • Build high-performing and customer-centric teams.

Key Performance Indicators (KPIs):

  • Revenue and profit targets
  • Customer satisfaction and Net Promoter Score
  • Shrinkage and loss percentage
  • Mystery shopping audit scores
  • Loyalty program enrolment and engagement
  • SOP compliance and audit ratings
  • Team training and development metrics

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