Information Technology Project Manager

16 hours ago

Mumbai Metropolitan Region, IN Harjai Technologies Full time

Job Opening: PMO – Insurance Industry


Overall Purpose of the Role

The PMO will be responsible for driving critical projects across the insurance domain, ensuring sustainable results and long-term benefit realization. This role requires strong leadership, expertise in change management, and deep knowledge of SDLC cycles, with a focus on quality, governance, and continuous improvement.


Job Specifications

  • 8–10 years of proven experience in Insurance industry PMO, change management, and SDLC cycle.
  • Extensive hands-on experience in Quality Assurance, Lean & Improvement Methodology.
  • Certified in Six Sigma/Lean (Green/Black Belt) with practical experience in projects, process improvements, and assurance activities (Add on).
  • Successfully executed critical cross-functional projects across multiple geographies and diverse client environments.


Key Performance Areas – Project Management

  • Drive structured Project Management processes: need identification, review, closure, sign-offs, and implementation.
  • Act as a JIRA tool expert: lead adoption, manage training, and ensure effective usage across teams.
  • Engage in Critical Strategic Initiatives and high-impact projects.
  • Lead projects with strong leadership and management qualities.
  • Analyze Audit, Assurance, and Complaint reports to identify gaps and project opportunities.
  • Establish dashboards for stakeholder reviews, monitor progress, and implement governance mechanisms.
  • Facilitate timely execution of projects, ensuring effective change management post-completion for sustainability and replication.
  • Conduct regular performance reviews, develop improvement plans, and provide updates to senior management.
  • Partner with stakeholders to identify opportunities through brainstorming sessions and focus group discussions.


Knowledge & Skills Required

  • Strong understanding of process design: Risk analysis, RACI, Metrics, SIPOC, Swim Lane diagrams, Business rules, Exception matrices, Value Chain Mapping, Customer Journey Mapping.
  • Proficiency in process flowcharting tools (Excel, Word, PPT, MS Visio).
  • Exposure to ‘As-Is’ vs. ‘To-Be’ mapping projects with change management and transition.
  • In-depth knowledge of operational processes and industry regulations.
  • Strong expertise in Project Management methodologies.
  • Certified in Lean Six Sigma (Green/Black Belt) and Project Management (PMP/Prince2).
  • High-level knowledge of Life Insurance domain and its key value chains.


Personal Attributes / Competencies

  • Strong problem-solving skills and analytical ability.
  • Excellent communication and presentation skills.
  • Strategic thinking with a solid business perspective.
  • Ability to interpret data and provide actionable insights.
  • Self-reliant, structured, and highly responsible.


Professional Experience

  • Minimum 3–7 years of experience in the Life Insurance industry.
  • Proven track record in process improvement projects and quality assurance.
  • Hands-on expertise with JIRA, Six Sigma, Lean tools.
  • PMP or Prince2 certification preferred.


Education / Qualifications

  • Graduate or Postgraduate degree or MBA in a relevant field.
  • Professional certifications in Quality and Project Management.

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