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Technical Architect

2 months ago

PuneBangaloreChennaiHyderabad, IN Spot Your Leaders Full time

Job Description :


- Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform.

- Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow.

- Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.

- Extensive experience of working with ServiceNow glide objects such as GlideRecords , GlideSystem , GlideAggregate , GlideAjax etc.

- Facilitate roll out of new applications and modules in ServiceNow

- Identify system deficiencies, recommend solutions as a trusted advisor to clients

- Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations

- Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible

- Ensure tool configuration consistency across development, testing and production environments

- Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices.

- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

- Flexible and has the ability to manage multiple projects concurrently

- Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting

- Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)

- Understanding of Agile based approach to software development (SCRUM experience a plus)

- Ability to work remotely and largely unsupervised, and to deliver to written requirements

- Effective communication skills via verbal and non-verbal methods

- Strong attention to detail

- Problem solving ability

- Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators

- Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable

- Effectively manage and execute high level tasks assigned via 'stories'

- Assists junior analysts through project(s) lifecycles

- Manages work against an often-demanding timeline

- Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

Requirements :

- A Bachelor's degree in any field, with a desired MSc/BE/Masters with

- In-depth understanding of Telecom (eTOM, TAM, SID frameworks)

- OSS/BSS business process, Telecom Domain expertise good to have but not mandatory.

- Specialization in IT/Computer Science

- A minimum of 10-15 years of work experience

- Experience working in multi-channel delivery projects

- ServiceNow ITSM, ITOM and other modules expertise in ServiceNow.

(ref:hirist.tech)