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BMC Helix Technical Specialist

3 months ago

Bangalore, Karnataka, India Web Synergies Pvt. Ltd Full time

Job Opportunity Alert .

Join our global IT company, Web Synergies, as a BMC Helix Technical Specialist in Bangalore, India.

We are looking for a skilled professional with 8-12 years of experience in BMC Helix development, administration, customization, and extension.

Key Responsibilities : .

- Develop and implement BMC Helix components.

- Provide technical assistance and handle incident tickets.

- Customize workflows and troubleshoot application logs.

- Configure complex SRDs and manage Asset Management.

Required Skills :

- BMC Helix ITSM Administration & Development.

- BMC Helix Innovation Studio.

- Integration and Helix Dashboard.

Responsibilities :


- Design, develop, and implement BMC Helix components (Smart IT, CMDB, workflows, etc.) to automate IT processes and enhance service delivery.


- Provide technical assistance to end-users, troubleshoot incidents related to BMC Helix applications, and resolve them efficiently.


- Analyze application logs, identify root causes of issues, and implement solutions to ensure optimal system performance.


- Configure complex Service Request Definitions (SRDs) to streamline service request fulfillment procedures.


- Manage and maintain the Asset Management module within BMC Helix, ensuring accurate and up-to-date asset information.


- Stay up-to-date with the latest BMC Helix features and functionalities and incorporate them into existing processes.


- Collaborate with other IT professionals to identify improvement opportunities and implement effective solutions for the ITSM environment.


- Document configurations, processes, and procedures to ensure knowledge transfer and maintain system continuity.


- Provide technical guidance and support to junior team members.


Technical Skills :


Essential : 8-12 years of experience as a BMC Helix Technical Specialist or related ITSM role.


- Proven expertise in all core functionalities of BMC Helix (Smart IT, CMDB, workflows, etc.).


- In-depth knowledge of IT service management (ITSM) best practices and methodologies (ITIL).


- Strong understanding of incident management, problem management, change management, and service request fulfillment processes.


- Experience with scripting languages (e.g., Python) used for customization within BMC Helix.


- Excellent analytical and problem-solving skills.


- Strong communication and collaboration skills.


- Ability to work independently and as part of a team.


Apply now if you have the required experience and expertise in BMC Helix platforms.


Immediate to 15 days notice period accepted.


Education : BE/B.Tech education and ITIL Foundation certification mandatory.

(ref:hirist.tech)