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ServiceNow Tech Lead – SPM

4 weeks ago

India Innova Solutions Full time

Job Title: ServiceNow Tech Lead – SPM

Type: Contract

Duration: 12 months (renewable)

Location: Full Remote from India

Start Date: ASAP (within 2 weeks preferred)

Language Requirement: Fluent English

Experience Level: 8+ years (including 3+ years in SPM)

About the Role

We are seeking two experienced ServiceNow Tech Leads to join a global digital transformation initiative. This role is part of a core ServiceNow team focused on designing and implementing Order Management (OM) and Strategic Portfolio Management (SPM) solutions. You will work closely with Business Analysts and Solution Architects to deliver scalable, low-customization solutions using the latest ServiceNow capabilities.

Key Responsibilities

  • Lead technical delivery and ensure adherence to best practices.
  • Design and implement ServiceNow OM and SPM modules:
  • Simple and complex order capture and orchestration
  • Demand, Project, and Resource Management
  • EAP implementation
  • CSM Portal implementations
  • Integrations with third-party tools
  • Review and optimize existing implementations for performance, scalability, and maintainability.
  • Translate user stories into ServiceNow features with minimal customization.
  • Collaborate with architects and other tech leads to ensure cohesive solution design.
  • Support junior and senior developers, providing guidance and hands-on assistance.

Required Qualifications

  • Bachelor's or Master's degree in Computer Science, Engineering, or related field.
  • 8+ years of hands-on experience with ServiceNow, including 3+ years in SPM.
  • Strong knowledge of:
  • CSDM
  • Workspaces, UI Builder, Flow Designer
  • Service Catalog, PPM, Project Management, Demand Management, OKR
  • Integration Hub and scripted APIs
  • Portal management and customization
  • Excellent communication skills, including the ability to explain complex topics to non-technical stakeholders.
  • Proactive, collaborative, and solution-oriented mindset.

Preferred Skills

  • Experience with Sales and Ordering processes.
  • Familiarity with EAP and CSM modules.
  • Technical assessment will be part of the selection process.

Team & Environment

You will be part of a dynamic digital transformation team focused on delivering strategic priorities and enhancing enterprise digital capabilities. The team values speed, simplicity, collaboration, and continuous improvement.