Associate - Students Success Team

About Newton of Technology: Newton School of Technology (NST) is a new-age institution redefining technical education in India. Founded by IIT alumni, NST offers a 4-year B.Tech in Computer Science and AI, focused on hands-on learning and deep industry integration. Within two years, over 93% of students have secured paid internships with companies like Razorpay, SarvamAI, and DRDO, along with global exposure through tech treks to Singapore and Silicon Valley. Led by a distinguished faculty comprising ICPC World Finalists and ex-professionals from ISRO, Microsoft, MakeMyTrip, and several other leading tech organizations, NST is building a scalable, high-impact model that produces industry-ready talent for the world’s most advanced technology roles.Job Description:We are seeking a proactive and dynamic Associate - Students Success Team to join our Learning Department. In this role, you will be at the heart of shaping an exceptional student experience. You will play a critical part in ensuring that students thrive, stay engaged, and successfully complete their programs. As an Operations Associate, you'll be responsible for the seamless coordination of operations, driving student performance, and ensuring top-tier outcomes. Your focus will be on making sure students meet their learning objectives while continuously improving the overall student experience.Key Responsibilities:Engage with Students Daily: Connect with a batch of 250-300 students, driving their learning progress and ensuring consistent outcomes.Monitor Progress: Track students' adherence to key milestones such as attending lectures, completing assignments, and assessments, and participating in contests.Ensure an Exceptional Student Experience: Uphold a positive and motivating atmosphere within the batch, both inside and outside of the classroom.Handle Escalations: Address and resolve student concerns promptly and effectively within the defined Turnaround Time (TAT).Collaborate Across Teams: Run targeted experiments in batches, collaborating with the project team to drive continuous improvements.Provide Feedback: Offer meaningful user feedback to the product team, helping to refine and enhance the learning experience.Student Performance Reviews: Conduct weekly one-on-one sessions with students, reviewing scorecards and providing feedback to help them improve.Pacing & Revision: Ensure that classes are paced appropriately and conduct revision sessions as needed, working with relevant teams to execute changes.Key Requirements:Fast-Paced, Results-Driven: Thrive in a fast-paced, dynamic environment where your contributions directly impact student success.Basic Excel/Google Sheets Skills: Comfortable using basic functions for tracking and reporting.Excellent Communication Skills: Proficient in both English and Hindi (spoken and written), with a flair for clear and effective communication.Customer-Facing Experience: Prior experience in customer service is a plus, as you’ll be handling student interactions regularly.Proactive & Solution-Oriented: Always ready to take the initiative, solve problems, and ensure smooth operations. Willing to make calls and take charge of communication when necessary.Why Join Us?Be part of a supportive and dynamic team focused on making a difference in the learning journey of hundreds of students.A fast-paced, growth-oriented role where your efforts are truly recognized and celebrated.Opportunity to learn and develop across multiple domains, including student engagement, project management, and operational coordination.Enjoy a vibrant campus environment with complimentary meals and access to on-campus sports facilities — because we believe a healthy mind and body fuel great work.