Sr Manager

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. IGT provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.

Position Overview

The MIS & Data Analytics Manager will be responsible for leading organizational reporting, data management, and analytics initiatives. The role combines strong MIS competencies with advanced analytical capabilities to support strategic decision-making. This includes developing dashboards, automating reports, analyzing trends, and establishing governance over data processes. Knowledge of Oracle systems is preferred.

Key Responsibilities

MIS Reporting & Dashboard Management

• Lead the creation and distribution of all daily/weekly/monthly MIS reports across business functions.
• Build and maintain dashboards that track KPIs such as productivity, financial performance, operational efficiency, and manpower metrics.
• Establish reporting calendars, templates, and quality checks to ensure accuracy and consistency.
• Collaborate with leadership to refine report formats and improve data storytelling.

Data Analytics & Insights

• Analyze complex datasets to identify trends, patterns, and business opportunities.
• Develop predictive models, performance insights, and scenario analyses to support strategic planning.
• Conduct root-cause analysis on operational challenges and recommend data-driven actions.
• Translate analytical findings into clear, actionable business recommendations.

Automation & System Enhancement

• Drive automation of manual reporting processes using Excel (advanced), SQL, Power BI/Tableau, and other tools.
• Develop data models and ETL processes to streamline reporting workflows.
• Utilize Oracle ERP/HRMS/Fusion for data extraction, validation, and automated reporting (preferred).
• Work with IT/BI teams to enhance data warehouse structures, reporting tools, and system integrations.

Data Governance & Quality Control

• Implement data governance frameworks to maintain data accuracy, completeness, and integrity across systems.
• Define data dictionaries, SOPs, and audit trails for all MIS and analytics functions.
• Ensure secure handling of confidential operational and employee data.
• Support internal/external audits with accurate MIS datasets.

Stakeholder Collaboration

• Partner with Operations, HR, Finance, and Business Leaders to understand reporting and analytics needs.
• Present insights, dashboards, and recommendations to senior management in a clear, concise manner.
• Act as a strategic advisor for business planning, forecasting, and performance measurement.

Team Management & Capability Building

• Lead and mentor a team of MIS and data analysts.
• Allocate tasks, review output quality, and ensure adherence to SLAs.
• Build capability in advanced analytics, BI tools, and reporting automation within the team.

Qualification & Experience

• Graduate/Postgraduate in Data Analytics, Statistics, Commerce, Computer Science, Engineering, or related fields.
• 8–10 years of experience in MIS, Data Analytics, or Business Intelligence roles, including 2–4 years in a managerial capacity.
• Experience in data-heavy industries (BPO, Shared Services, BFSI, IT, E-commerce, Manufacturing) preferred.

Key Attributes

• High attention to detail and accuracy.
• Strong problem-solving approach and analytical curiosity.
• Ability to simplify complex data into actionable insights.
• Process-oriented with a continuous improvement mindset.
• High integrity when working with sensitive business data.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.