System Administrator

3 weeks ago

Hyderabad Telangana India, Telangana VXI Global Solutions Full time

Position: IT System Administrator

Reports To: IT Manager

Location: Hyderabad(US shifts)

Job Overview

The IT System Administrator is responsible for ensuring system uptime and providing technical support for business-critical applications. This role involves managing and maintaining enterprise systems that support day-to-day operations. The position requires coordination with technical teams across global locations, including headquarters in Los Angeles and offices in Asia and Europe.

Key Responsibilities

  • Support, maintain, and manage enterprise applications, including but not limited to:
  • Software packaging and deployment
  • Virtual Desktop Infrastructure (VDI) management
  • macOS enterprise management
  • Antivirus console administration
  • Multi-Factor Authentication (MFA)
  • Microsoft Exchange / Office 365 administration
  • Provide support to production and back-office environments, ensuring 24/7 system uptime for all users.
  • Support in-house Microsoft Windows–based software and client-based systems.
  • Act as the primary IT point of contact for clients during conference calls and face-to-face meetings when required.
  • Serve as an escalation point and provide occasional 24/7 on-call support for major outages and critical client issues.
  • Perform Active Directory management and cleanup (users, computers, groups, OUs).
  • Support internal and external audits, including remediation activities.
  • Manage and maintain login scripts and PAC files.
  • Conduct software testing for different client environments.
  • Stay current with emerging and improving technologies and provide recommendations to support organizational growth and operational efficiency.
  • Provide feedback and reporting to senior management on system performance and improvement opportunities.

Qualifications & Experience

  • Minimum 3+ years of experience as an IT professional or systems engineer.
  • Strong customer service orientation with excellent written and verbal communication skills.
  • Proven experience in documentation and solution delivery.
  • Experience working in organizations with 1,000+ employees.
  • Experience in BPO and/or service provider environments with multiple locations is a plus.
  • Extensive experience with Windows-based enterprise systems, including:
  • Active Directory
  • Microsoft Exchange / Office 365
  • Windows Server environments
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Strong communication skills to present plans, goals, feedback, and activities to individuals and groups across the organization.
  • Fundamental knowledge of networking concepts, including routing and switching at LAN and WAN levels.

Technical Skills (Required)

  • SCCM or equivalent software packaging and deployment tools
  • Virtual Desktop Infrastructure (VDI)
  • Active Directory administration (users, computers, groups, OUs)
  • Microsoft operating systems (Windows 10, Windows 11, Windows Server)
  • Group Policy management
  • Basic project management experience

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