Sprinklr Developer

2 months ago

Pune, Maharashtra, India SELSOFT Full time

Skill : Sprinklr.


Job Description :

- Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform.

- Work directly with customers around full functionality of Sprinklr CCaaS Omnichannel and Contact Center Intelligence & Automation Platform.

- Proactively identify, document, and deliver in-platform solutions and optimizations aligned with customer use cases to maximize value realization of the Sprinklr platform.


- Maintain intimate understanding of customer's business to drive relevant, strategic and forward thinking platform recommendations.

- 3-5 years experience in managed services, professional services, implementation, or technology consulting within the CCaaS industry.

- 3- 5 years Experience in Enterprise Software consulting and/or technical configuration.

- Cloud contact centre experience with platforms such as Mitel, Avaya, Cisco, Amazon Connect, Genesys,. Ameyo

- Experience with Cloud contact centre technologies ranging from IP Telephony, Intelligent Routing,.

- Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement,.

- Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics.

(ref:hirist.tech)

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