Service Engineer

4 weeks ago

Bengaluru Karnataka India, Karnataka RingCentral Full time

We are looking for a passionate and skilled Service Engineer with 3–5 years of experience to join our team. The ideal candidate has strong expertise in modern web technologies, exceptional debugging and troubleshooting abilities, and a knack for identifying and resolving complex issues at their root. This role requires someone who is a self-starter, thrives in fast-paced environments, and demonstrates empathy towards customers by delivering reliable and performant solutions.


Key Responsibilities

  • Design, develop, and maintain scalable web applications and features using JavaScript, TypeScript, and Webpack.
  • Perform in-depth triage, troubleshooting, and debugging of production and pre-production issues across web systems.
  • Conduct detailed root cause analysis to prevent recurring issues and drive long-term stability.
  • Monitor, analyze, and optimize application performance and memory usage.
  • Collaborate with cross-functional teams (Product, QA, Customer Support, Backend, etc.) to resolve technical challenges efficiently.
  • Write clean, maintainable, and efficient code while following best practices in web development.
  • Champion customer empathy by ensuring solutions prioritize usability, reliability, and performance.
  • Proactively identify areas for improvement in existing systems and drive technical excellence.


Required Skills & Experience

  • 3–5 years of hands-on experience in service engineering.
  • Strong proficiency in JavaScript, TypeScript, and Webpack.
  • Excellent triage, troubleshooting, and debugging skills, especially in complex distributed environments.
  • Proven experience in root cause analysis and implementing preventive measures.
  • Good understanding of memory management, performance analysis, and optimisation techniques for web applications.
  • Strong problem-solving mindset, with the ability to work independently as a self-starter.
  • Clear communication skills with the ability to explain technical issues to both technical and non-technical stakeholders.
  • A strong sense of customer empathy and dedication to delivering high-quality user experiences.

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