Netradyne - Technical Support Engineer - Software & Hardware

2 months ago


Any LocationBangalore, IN Netradyne Technologies India Pvt Ltd Full time

Job Description :


- Your responsibilities include working directly with customers at a technical level to diagnose, reproduce, and resolve in-field software and hardware issues

- Resolve simple and complex customer technical issues either on-site or via telephone, chat applications, or other remote applications

- Research customer technical issues promptly and follow up directly with the customer with recommendations and action plans

- To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills, and be someone who embraces challenges

- Development or scripting hands-on experience (Ex: Java, Python, Perl, Shell, etc.)

- Good experience in working with different DBs (Ex: Oracle, SQLServer, Postgres, etc.)

- In-depth knowledge of the architecture of current/previous projects

- Strong domain knowledge of Web technology and Internet Domain

- Experience in Analyzing, investigating, and identifying the root cause of complex customer issues, and communicating findings to the relevant group for resolution

- Working experience on ITSM and Project Management tools (Ex: BMC Remedy, ServiceNow, Salesforce, JIRA, etc.)

- Excellent communication, influencing & conflict resolution skills

- Experiencing in handling monitoring alerts and critical incident management processes

- Experience in working with cross-functional teams to meet SLAs

- Experience in working with the Global team/Multi-Cultural Environment

- Must be Flexible to work in shifts

(ref:hirist.tech)

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