Group Operations Manager
4 days ago
Roles and Responsibilities:Team Leadership & ManagementSupervise Team Leaders and their respective agents.Conduct performance reviews and coaching sessions.Foster a culture of accountability, engagement, and continuous improvement.Operational Excellence:Monitor and analyze KPIs such as AHT, CSAT, FCR, SLA adherence, and productivity.Implement process improvements to enhance efficiency and quality.Ensure compliance with company policies and client requirements.Client Relationship Management:Serve as the primary point of contact for client escalations and operational updates.Participate in client calls, business reviews, and strategic planning sessions.Reporting & Analysis:Prepare and present operational reports, dashboards, and insights.Use data to identify trends, risks, and opportunities for improvement.Workforce & Capacity Planning:Collaborate with WFM and HR to ensure optimal staffing levels.Support recruitment and onboarding of new hires.Training & Development:Identify training needs and coordinate with L&D teams.Promote career development and succession planning.Qualifications:Education:Bachelor’s degree in Business Administration, Management, or related field (preferred but not always required).Experience:5+ years of experience in BPO operations, with at least 2 years in a managerial role.Minimum Team size of 80 to 100 FTE's (Mandatory)Proven track record of managing large teams and delivering results.Skills:Strong leadership and people management skills.Excellent communication and interpersonal abilities.Analytical mindset with proficiency in Excel, reporting tools, and CRM systems.Ability to manage multiple priorities in a fast-paced environment.Familiarity with Six Sigma, Lean, or other process improvement methodologies is a plus.Certifications (Optional but Advantageous):PMP, Six Sigma, COPC, or similar operational excellence certifications.
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Group Product Manager
2 weeks ago
Mumbai, Maharashtra, India, Maharashtra Zydus Group Full timeRole: Group Product Manager Experience: 8 -12 years of product marketing experience in Pharma Industry Qualification: B. Pharma + MBA - Marketing OR Pharma. Management Therapy: Cardio/ Diabetic Industry Preference: Only from Pharma Industry Job Location: Mumbai (Goregaon)Job DescriptionDevelopment, collaboration, implementation, & accountability for...
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Group General Manager
4 days ago
Nashik, Maharashtra, India, Maharashtra Seva Group Full timeGroup General Manager - Human Resources and Administration (Seva Group)Job SummaryWe are seeking an experienced and dynamic Group General Manager - Human Resources and Administration (HR & Admin) to lead and transform the HR and administrative functions across the Seva Group. The ideal candidate will be a strategic leader and hands-on implementer, focused on...
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Group Product Manager/ Sr. Product Manager
2 weeks ago
Mumbai, Maharashtra, India, Maharashtra Zydus Group Full timeRole: Group Product Manager/ Sr Product ManagerExperience: 5 -10 years of product marketing experience in Pharma IndustryQualification: B. Pharma + MBA - Marketing OR Pharma. ManagementTherapy: Multi-speciality (Must have handled a high volume brand)Industry Preference: Only from Pharma IndustryJob Location: Mumbai (Goregaon)Job DescriptionDevelopment,...
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Group IT manager
3 days ago
Pune, Maharashtra, India Atlas Copco Group Full time ₹ 1,20,000 - ₹ 3,00,000 per yearOur solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.Your roleMissionAtlas Copco Group IT's mission is to deliver...
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Broking Operations
2 weeks ago
Mumbai, Maharashtra, India, Maharashtra Anand Rathi Group Full timeCompany Name - Anand Rathi Global Intermediaries Limited (Stock Broker)Company OverviewWe are a SEBI-registered Trading Member and Self-Clearing Member with a focus on institutional broking, proprietary trading, and promoter group trading activities.Role OverviewThis leadership position is responsible for overseeing and streamlining the full spectrum of...
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Group Operations Manager
2 weeks ago
Pune, Maharashtra, India WNS Full time ₹ 20,00,000 - ₹ 25,00,000 per yearRoles and Responsibilities:Team Leadership & ManagementSupervise Team Leaders and their respective agents.Conduct performance reviews and coaching sessions.Foster a culture of accountability, engagement, and continuous improvement.Operational Excellence:Monitor and analyze KPIs such as AHT, CSAT, FCR, SLA adherence, and productivity.Implement process...
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Technical Accounting Senior Manager
2 weeks ago
Pune, Maharashtra, India, Maharashtra Connor Group Full timeTechnical Accounting Senior ManagerPreferred Skillset: US GAAP, IFRS, IPO AdvisoryLocation: Pune, Hyderabad, Bangalore, Mumbai, Delhi (NCR)Shift Timing: 3pm-11:30pm ISTLevel: Senior Manager (7-10 years of experience)Are you an intellectually curious, deal oriented professional who enjoys coming up with innovative solutions to complex business issues? Connor...
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Group Head
12 hours ago
Mumbai, Maharashtra, India, Maharashtra Interactive Avenues Full timePerformance Marketing: Associate Group Head/Group HeadJob descriptionPosition SummaryWe are looking for you - dynamic, best-in-class talent - to join the Interactive Avenues as a Group Head. This role is responsible for leading performance marketing operations and performing many critical functions within the Performance Marketing team. These tasks include,...
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Group Manager
2 weeks ago
Pune, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 1,20,000 - ₹ 2,40,000 per yearGroup Manager - Actuarial - GGY Axis - Modeling - Pune Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable...
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Sustainability Manager
2 weeks ago
Pune, Maharashtra, India, Maharashtra Muttha Group Full timeJob Title: Sustainability ManagerCompany: Muttha GroupLocation: Pune, MaharashtraIndustry: Commercial Real EstateAbout Muttha Group:For over 40 years, Muttha Group has been a leader in Pune’s commercial real estate sector, renowned for excellence, innovation, and sustainability. With an unwavering commitment to environmental responsibility, we consistently...
