Salesforce Administrator

2 days ago

DubaiOverseasInternational, IN Cloud Desk Technology Full time

Job Description :


Key Responsibilities :

- Manage and maintain the Salesforce platform, including user access, data integrity, and system configuration.

- Design and implement complex reports and dashboards to provide valuable insights to management and end users.

- Should have knowledge on standard salesforce out of the box features which is usually configured by Admin.

- Collaborate with techno-functionals to gather and understand business requirements, and then design and implement Salesforce solutions to meet those needs, including DocuSign and Nintex Drawloop integration.

- Assist in the development and enforcement of data governance policies and procedures.

- Manage and resolve escalated support requests and system issues in a timely manner.

- Create and maintain custom objects, fields, and layouts as needed.

- Develop and implement automation processes using workflows, process builder, and Flow.

- Configure and integrate DocuSign for electronic signature capabilities.

- Utilize Nintex Drawloop for document generation and automation.

- Lead deployments of changes and enhancements in a controlled and efficient manner.

- Monitor system performance, troubleshoot issues, and provide support to end users.

- Lead data management efforts, including data cleansing, deduplication, and migration.

- Create and maintain documentation related to system configuration, deployments, and processes.

- Stay up to date with Salesforce releases, DocuSign, Nintex Drawloop, and best practices to ensure our instance remains current and efficient.

- Continuously seek opportunities for process improvement and system optimization.

- Manage sandbox instances such as creating and refreshing the sandboxes.

- User Management with suitable Roles and Profile

- Documentation of user guides for support activities.

- Exposure in doing RCA for issues reported in Production.

- Must have Real-Estate experience.

- Admin Certification is mandatory.

- Advanced Admin and Developer certification is preferred.

(ref:hirist.tech)

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