Head of Operations

AllianceIT is a U.S.-based IT consulting, staffing, and engineering services company headquartered in Pleasanton, California, founded in 2011. The company delivers IT and non-IT staffing, IT services, and project execution across industries including financial services, healthcare, manufacturing, retail, insurance, biotechnology, and telecommunications, supported by a global delivery model spanning the United States, India, Canada and Mexico.

AllianceIT has been recognized as one of the 50 Most Promising IT Services Companies (2014) by CIO Review, ranked #275 on the 2015 Inc. 500, and #2163 on the 2016 Inc. 5000. The company was also named among the Top 100 Technology Companies Founded by Indians in the U.S. (2014) by SiliconIndia and is a certified Minority Business Enterprise (MBE) by the NMSDC, reflecting its commitment to excellence, diversity, and enterprise-grade delivery.

Job Title

Head – GCC Operations, Global Client Acquisition & Revenue Growth

(IT & Non-IT Staffing | USA, Europe, Japan, LATAM, India)

Location: India (Hyderabad / Noida / Bengaluru / Pune – Flexible)

Employment Type: Full-time | Executive Leadership

Markets: India, USA, Europe, Canada, LATAM, Japan

About the Role

We are expanding our India operations and launching a new Global Capability Center (GCC) Operations Excellence Center in India to drive global growth, client acquisition, and revenue expansion across IT and Non-IT staffing and IT project execution.

This is a P&L-impacting leadership role where the selected leader will OWN and DRIVE REVENUE GENERATION, along with building and scaling a world-class GCC.

This role is for a proven business builder and revenue owner, not a delivery-only or support leader.

Key Responsibilities

1️⃣ Global New Client Acquisition & Revenue Ownership (MANDATORY)

• Own and drive end-to-end revenue generation across:
• India domestic market
• United States
• Europe
• Japan
• Personally lead new logo acquisition, revenue growth, and account expansion
• Sell and close:
• IT Staffing
• Non-IT Staffing
• IT Services / Project & Managed Services
• Build and execute go-to-market strategies for global regions
• Own sales pipeline, forecasting, deal closures, and revenue targets
• Establish strong CXO, procurement, and vendor-management relationships
• Work directly with U.S. leadership on global revenue strategy

⚠️ Proven track record of revenue generation and new client wins is a NON-NEGOTIABLE requirement.

2️⃣ GCC Setup & Operations Excellence

• Establish, scale, and lead the India GCC Operations Excellence Center
• Build recruiting, delivery, sales support, and shared services teams
• Define SOPs, KPIs, governance, and quality frameworks aligned to growth
• Ensure operational scalability while supporting aggressive revenue targets

3️⃣ IT & Non-IT Staffing Leadership

• Lead global delivery for IT and Non-IT staffing programs
• High-volume hiring experience across:
• IT: Java, Cloud, DevOps, Data, SAP, Cyber, QA, etc.
• Non-IT: Healthcare, Manufacturing, Engineering, Finance, Admin, Operations
• Strong understanding of global staffing compliance, onboarding, and MSP/VMS models

4️⃣ IT Project & Services Execution

• Support acquisition and delivery of IT services and project-based engagements
• Oversee offshore / hybrid delivery models
• Ensure successful execution of T&M, fixed-price, and managed services contracts

Mandatory Experience & Qualifications

NON-NEGOTIABLE

• 12+ years in global staffing, GCC leadership, or IT services
• Proven ownership of revenue generation in:
• India
• USA
• Europe
• Japan
• Demonstrated success closing IT & Non-IT staffing deals and IT services projects
• Hands-on experience acquiring new clients (new logos), not just managing accounts
• Experience building or scaling a GCC / Offshore Delivery Center