ServiceNow Solution Architect
2 months ago
Role : Techno-Functional ServiceNow Solution Architect.
Qualifications :
- Proven experience in both technical and functional aspects of ServiceNow across all major modules including ITSM, ITOM, ITBM, HRSD, SecOps, and more.
- Relevant certifications such as ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) are required.
- Additional certifications such as TOGAF, COBIT, or PMP are a plus.
- Strong leadership, problem-solving, and communication skills, with the ability to bridge technical and functional requirements.
Responsibilities :
- Develop comprehensive ServiceNow strategies, architectures, and frameworks aligned with business objectives.
- Lead the design and implementation of ServiceNow solutions across all modules (ITSM, ITOM, ITBM, HRSD, SecOps, etc.), ensuring adherence to industry best practices and standards.
- Provide technical and functional leadership, guiding cross-functional teams throughout the project lifecycle.
- Conduct in-depth analysis of client requirements, identifying opportunities for process optimization and automation within the ServiceNow platform.
- Collaborate with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with ServiceNow capabilities.
- Evaluate emerging technologies and trends in ServiceNow and ITSM, recommending innovative solutions to enhance service delivery.
- Act as a liaison between business and technical teams to ensure business objectives are translated into functional and technical solutions.
- Mentor junior team members, fostering a culture of continuous learning and professional development within the ServiceNow ecosystem.
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