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Customer Success Manager

4 weeks ago

India Classcard Full time

We're looking to hire a rockstar Customer Success Manager in our team to enable customer success, maintain lasting relationships and identify upselling opportunities for our accounts. The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. This is a customer facing role and apart from a fixed pay (INR 6LPA) it also pays-out attractive performance based incentives.

Responsibilities:

  • Onboarding new customers and helping them set up their Classcard account
  • Regularly checking-in and engagement with customers to gather feedback and improve software usability
  • Encouraging use of advanced features, cross-selling, and up-selling features
  • Empathise with customers' needs and offer solutions to fulfil their needs
  • Find innovative ways to engage customers for relationship building and reduce churn
  • Customer interactions are a part of your everyday life - You know how to identify the customers who need the most attention and you build solid relationships with them
  • Handle escalations and resolve client issues, ensuring quick and effective solutions.
  • Maintain accurate records of client interactions, feedback, and account changes using CRM tools.

Qualifications:

  • You have 1-2 years experience in account management, preferably in SaaS or a technology company
  • You understand technology systems and know how to navigate through them while also coaching and training your clients on it
  • You enjoy interacting with people and are always up for new challenges
  • You have excellent verbal and written communication skills
  • You have worked with excel and google sheets and understand the basics
  • Detail oriented and analytical
  • Demonstrated ability to increase customer satisfaction