Sales and Support Associate

3 hours ago


india, IN Grow Your Staff Full time

Grow Your Staff is looking for a Sales and Support Associate for a US-based independent board game publisher focused on developing interactive business simulation games. This is a full-time remote position.


The role will have excellent growth opportunities. You will be directly working with the team based in New Hampshire, USA.


Experience required: 5-8 years

Time: 5:30 pm IST - 2:30 am IST (Tuesday - Saturday)

CTC: 9-15 LPA

Location: Remote

Type of employment: Full-time


Responsibilities

  • Respond promptly and effectively to inquiries from support tickets, wholesale customers, and campaign backers, ensuring clear and consistent communication.
  • Filter and manage sales, support, and campaign inboxes daily; update account information for wholesalers and localizers.
  • Support and coordinate crowdfunding campaigns (Kickstarter, Gamefound), including comments, updates, and administrative tasks.
  • Assist in planning and organizing digital and marketing campaigns, and track/report performance across platforms.
  • Maintain up-to-date dashboards, trackers, and master documents (inventory reports, comment logs, replacement request tracker, etc.).
  • Help manage website content and e-commerce listings.
  • Draft newsletters and updates for campaigns using Klayvio; post updates for backers on schedule.
  • Support the Publisher by staying proactive, removing obstacles to productivity, and helping meet key deadlines.


Requirements

Proficiency with:

  • QuickBooks Online
  • Google Suite
  • Adobe Creative Cloud & Adobe Acrobat Sign
  • Inventory management tools (SKU Vault)
  • ShipStation
  • Crowdfunding tools (Kickstarter, Gamefound) and email tools (Klayvio)


Qualifications

  • Bachelor’s degree in Business, Communications, Marketing, or a related field.
  • 5+ years of experience in sales, customer support, or campaign operations roles.
  • Understanding of crowdfunding platforms, digital campaigns, and customer communication across channels.
  • Experience with customer-facing communication across multiple channels.
  • Ability to organize information, maintain trackers, and coordinate across multiple teams.
  • Strong communication skills, fluent in written and spoken English.

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