ServiceNow Technical Lead

3 weeks ago

Chennai Tamil Nadu India, Tamil Nadu Tata Consultancy Services Full time

Role : ServiceNow Technical Lead

Experience : 10+ years

Location : PAN India

Job Description :

Required Technical Skills:-

  1. ServiceNow Expertise:
  2. In-depth knowledge of ServiceNow development, architecture, and administration.
  3. Proficiency in ITOM, Catalog Item configuration, UI Scripting, and Access Control Lists (ACLs).
  4. Integration and Customization:
  5. Experience with integrating ServiceNow with other enterprise systems.
  6. Ability to design and implement custom solutions to extend the platform’s capabilities.
  7. Technical Proficiency:
  8. Strong understanding of IT service management (ITSM) and IT operations management (ITOM) processes.
  9. Familiarity with ITIL frameworks and best practices.

Preferred Qualifications:-

Certifications:

  1. ServiceNow Certified System Administrator and Certified Application Developer.
  2. ITIL Foundation or higher-level certifications.

Soft Skills:

  1. Excellent problem-solving and analytical abilities.
  2. Strong communication and interpersonal skills, with the ability to effectively interact with clients and team members.


Key Responsibilities:-

  • Solution Design and Architecture:
  • Lead the design and architecture of ServiceNow solutions, including integrations, that meet client needs and industry best practices.
  • Develop comprehensive architectural plans that align with business objectives and leverage the full capabilities of the ServiceNow platform.
  • Implementation and Integration:
  • Oversee the implementation of ServiceNow modules, ensuring seamless integration with existing systems and processes.
  • Configure and customize ServiceNow applications, including ITOM, Catalog Items, UI Scripts, and ACLs, to meet specific client requirements.
  • Technical Leadership:
  • Provide expert guidance and technical leadership to development and implementation teams throughout project lifecycles.
  • Ensure adherence to best practices in ServiceNow development, security, and performance optimization.
  • Stakeholder Collaboration:
  • Engage with clients and internal stakeholders to gather requirements, provide updates, and ensure alignment of solutions with business needs.
  • Serve as a trusted advisor on ServiceNow capabilities and best practices.
  • Continuous Improvement:
  • Stay updated with the latest developments in the ServiceNow platform and related technologies.
  • Identify opportunities for process improvements and implement solutions to enhance system efficiency and effectiveness.

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