Customer Service Representative

3 weeks ago

Maharashtra India, India Gokool Digital Full time

Job Title: Customer Service & Online Listings Associate

Location: Remote (Work From Home)

Working Hours: 2:00 PM – 10:00 PM IST

Working Days: 6 days a week working

Holidays: US Public Holidays (Yearly 10)

Start Date: Immediate

Salary: As per industry standards

Experience: Minimum 1 year in a similar role


Role Overview:

We are looking for a proactive and detail-oriented Customer Service & Online Listings

Associate to support our US-based e-commerce operations. This is a full-time, remote role

focused on creating and managing online postings, handling customer communication, and

conducting research to support pricing and product accuracy. You’ll work closely with our

local sales team and play a key role in driving product visibility and customer satisfaction.


Key Responsibilities:


Advertising Postings

 Create and manage product postings on platforms such as OfferUp, Facebook

Marketplace, Craigslist, and other relevant channels.

 Regularly track sold items and remove or update postings accordingly.

 Maintain communication with the local sales team to ensure accurate and up-to-date

postings.

 Enhance existing postings by adding more complete information and optimizing for

customer engagement.


Customer Responses

 Respond to inquiries via OfferUp, Facebook, Craigslist, internal emails, phone calls,

and voicemails.

 Aim to respond within 24 hours to ensure timely and effective customer support.

 Clarify questions and provide product-related details to facilitate smooth transactions.


Pricing & Item Research

 Conduct detailed research on received inventory items to determine brand,

specifications, descriptions, and pricing benchmarks.

 Recommend competitive pricing based on analysis.

 Assist in preparing data for a seamless transition from item intake to Shopify uploads

and final advertising postings.


Requirements:

 Minimum 1 year of experience in online postings, customer service, or e-commerce

operations.

 Strong English communication skills—both written and verbal.

 Highly organized, self-motivated, and capable of working independently during

designated hours.

 Experience with online marketplaces and customer support platforms is an advantage.

If you have a background in customer interaction, enjoy working with product data, and are

looking for a work-from-home role in the e-commerce domain, we’d love to hear from you

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