JC Home Delivery Lead
5 hours ago
Reliance Jio is looking for a Home Delivery Lead to manage Jio Home Delivery (JHD) operations in the JC territory. This role involves driving operational excellence, team management, and ensuring a superior customer experience.
Key Responsibilities:
- Responsible for Jio Home Delivery (JHD) in JC operations.
- Manage and supervise various outbound channels to ensure high service levels for JHD customers.
- Recruit, train, and deploy outbound direct sales agents in JC area as per targets.
- Monitor refresher training on JHD process and product knowledge for agents.
- Drive lead acceptance and lead delivery on a day-to-day basis.
- Ensure JC-level master configurations on JHD platform (Agents, Stores, PIN Codes, Products).
- Plan JC territory to ensure 100% manning coverage.
- Supervise and manage General Trade & Own Store promoters (xDSS) for Home Delivery.
- Propose improvements to enhance customer experience.
- Monitor and gather competition/industry plans, initiatives, policies, and best practices.
Education Required:
- Graduate in any discipline (MBA or equivalent preferred).
Experience Required:
- Graduate: 4–8 years
- MBA: 2–6 years
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